Swedish Speaking Customer Service Agent

Job Description:
The customer service role at Betsson Group involves assisting Swedish and English-speaking customers
via email, chat, and telephone. This role requires strong communication skills, multitasking, and time
management abilities. Customer service agents are responsible for translating promotional texts and
surveys and managing customer accounts while following responsible gaming practices. Betsson Group
provides a multicultural and friendly work environment that encourages employees to develop their skills
and knowledge of the iGaming industry. Overall, the customer service role is critical to delivering the best
possible customer experience.

Some responsibilities include:
-Assist Swedish and English-speaking customers via email, chat, and telephone.
-Collaborate with your team to achieve the best customer satisfaction and other KPIs.
-Translate promotional texts and customer surveys into your local language.
-Manage customer accounts.
-Follow company policies and practices regarding player safety, protection, and responsible gaming.

Requirements:
-Strong communication skills in Swedish and English, both written and verbal
-Proficiency in Microsoft Office
-Background in customer service (face-to-face, online, or via phone calls)
-Ability to multitask and manage time effectively.
-Additional language skills are considered a plus.

Training provided:
Yes

Any assistance with accommodation/relocation:
Flights, 4 weeks of free accommodation, and relocation bonus. We also offer discounts on real estate.

Any other benefits
-Hybrid model
-26 vacation days
-10 days of remote work from any country
-Monday to Friday Free Lunch
-Friday Bar
-Free Company Doctor
-Insurances: Health, Life, Personal Accident, Corporate Travel and Temporary Total Disability
-?300 annual Wellness Allowance (health and sport-related activities)
-?300 Work from Home Allowance
-Company Discounts
-Company Events
-Optional Pension Plan
-Relocation package (flights, cash bonus and 1 month of free accommodation)

Salary: Eur 20,000 per annum + bonus and increases every 6 months

How will the interviews be held Online - videocall

To apply
CVs and a covering email are to be sent by email to eures.recruitment.jobsplus@gov.mt. Please quote
the vacancy name and number in your email