Swedish Speaking Customer Service Agent

As a key employee of the Customer Service Team, you will be the first point of contact with our players through live chat, email and phone calls. All aspects of this role are customer centric and focused on delivering the best possible experience. Your main responsibilities will be to:

- Greet and communicate with customers in a warm and empathetic fashion
- Deliver a high level of customer service to customers regarding their queries and inform them about promotions and deals on site
- Identify and support players in difficulties they might encounter
- Enable our players with quality solutions in a timely, personal, and professional manner that exceeds the customers' expectations
- Provide explanations to customers about products/site/policies
- Keep up to date with new information/policies
- Build a trusting relationship through accurate answers and a positive vibe
- Understand, guide and support players in Responsible Gambling
- Collaborate with our Fraud and payments team in customer queries
- Understand AML and report any suspicious activity
- Update customer account/details with necessary information when needed

Requirements
- A fluent Swedish speaker who can also speak/write English fluently
- Willingness to work on shifts (24/7)
- You have a positive and a can-do attitude with a flexible approach
- You enjoy learning and sharing your knowledge with others
- You have a genuine interest in iGaming and eager to learn more
- You take pride in giving support to people with empathy and show engagement in delivering an excellent service
- An excellent listener
- A team player that can work independentl

Training provided:
Yes

Any assistance with accommodation/relocation:
Yes, flight ticket up to Eur 300 and 2 weeks accommodation

Any other benefits
- Private health insurance
- Birthday leave
- Additional marriage leave
- Additional paternity leave
- 5 days of your sick leave to care for your sick child
- 1 volunteer day
- Flexible start and finish times (except for teams who work shifts)
- Free transport home for late-night shifts
- Refer a friend bonus
- Wellness allowance
- Professional development support
- Department team building activities
- Monthly get-togethers and activities
- Wednesday and Friday Breakfasts
- Daily fresh fruit, tea, and coffee
- Party tickets and free beach club access
- Relocation package and assistance
- Company loyalty trip

Salary
Gross annual Eur 25.000, plus 10% performance bonus

How will the interviews be held
2 rounds of interviews, 1st one is a pre-recorded video-interview and assessment; 2nd one is a Skype or personal interview

How to apply:
If you wish to apply for this position, you need to send you cv + covering letter by email to
eures.recruitment.jobsplus@gov.mt. It is important that in the email you include the vacancy title and
the vacancy reference number