SWEDISH SPEAKING CUSTOMER SERVICE AGENT

Job description
The customer service role at Betsson Group involves assisting Swedish and English-speaking
customers via email, chat, and telephone. This role requires strong communication skills,
multitasking, and time management abilities. Customer service agents are responsible for
translating promotional texts and surveys and managing customer accounts while following
responsible gaming practices. Betsson Group provides a multicultural and friendly work
environment that encourages employees to develop their skills and knowledge of the iGaming
industry. Overall, the customer service role is critical to delivering the best possible customer
experience.

? Assist Swedish and English-speaking customers via email, chat, and telephone
? Collaborate with your team to achieve the best customer satisfaction and other KPIs
? Translate promotional texts and customer surveys into your local language
? Manage customer accounts
? Follow company policies and practices regarding player safety, protection, and
responsible gaming

Requirements
? Strong communication skills in Swedish and English, both written and verbal
? Proficiency in Microsoft Office
? Background in customer service (face-to-face, online, or via phone calls)
? Ability to multitask and manage time effectively.
? Additional language skills are considered a plus.

Training provided: Yes
Any assistance with accommodation/relocation
Flights, 4 weeks of free accommodation, and relocation bonus. We also offer discounts on real
estate.

Any other benefits
? Hybrid model
? 30 vacation days
? 10 days of remote work from any country
? Monday to Friday Free Lunch
? Friday Bar
? Free Company Doctor
? Insurances: Health, Life, Personal Accident, Corporate Travel and Temporary Total
Disability
? ?400 annual Wellness Allowance (health and sport-related activities)
? ?300 Work from Home Allowance
? Company Discounts
? Company Events
? Optional Pension Plan
? Relocation package (flights, cash bonus and 1 month of free accommodation)

Vacancy additional information
Salary
?20.000 base salary increasing every 6 months + up to ?6000 bonus on annual basis.
How will the interviews be held; Online - videocall

To apply
CVs and a covering email are to be sent by email to eures.recruitment.jobsplus@gov.mt
Please quote the vacancy name and number in your email.