Swedish Speaking Customer Service Agent

As a key employee of the Customer Service Team, you will be the first point of contact with our players
through live chat, email and phone calls. All aspects of this role are customer centric and focused on
delivering the best possible experience. Your main responsibilities will be to:

-Greet and communicate with customers in a warm and empathetic fashion
- Deliver a high level of customer service to customers regarding their queries and inform them
about promotions and deals on site
- Identify and support players in difficulties they might encounter
- Enable our players with quality solutions in a timely, personal, and professional manner that
exceeds the customers' expectations
- Provide explanations to customers about products/site/policies
- Keep up to date with new information/policies
- Build a trusting relationship through accurate answers and a positive vibe
- Understand, guide and support players in Responsible Gambling
- Collaborate with our Fraud and payments team in customer queries
- Understand AML and report any suspicious activity
- Update customer account/details with necessary information when needed

Requirements
- A fluent Swedish speaker who can also speak/write English fluently
- Willingness to work on shifts (24/7)
- You have a positive and a can-do attitude with a flexible approach
- You enjoy learning and sharing your knowledge with others
- You have a genuine interest in iGaming and eager to learn more
- You take pride in giving support to people with empathy and show engagement in delivering an
excellent service
- An excellent listener
- A team player that can work independently