Swedish Speaking Customer Service Agent in Malta

Are you a problem solver, excellent communicator and a people person? If so, we are looking for you to join our award-winning customer service team based in our stunning offices in Malta! 


Are you a problem solver, excellent communicator and a people person? 
If so, we are looking for you to join our award-winning customer service team based in our stunning offices in Malta! 
THE WOW  

You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless! 

We want you to excel in the following: 

Help both Swedish and English speaking customers via e-mail, chat and telephone 
Work together with your team to reach the best customer satisfaction (including other KPI’s) 
Translate promotional texts and/or customer surveys in your local language 
Manage customer accounts  

WHAT’S IN IT FOR ME? 

Here at Betsson not only do you get the chance to work across our leading markets but also with a team of excellent Customer Service Agents. There will be ample opportunity to progress your own skills, develop your knowledge of the iGaming industry and be a part of a multicultural, friendly environment. We want our employees to embody the value of One Betsson and enjoy the perks of being a Betssonite! 

YOU’RE GOOD AT: 

Communication written and verbal in both Swedish and English 
Strong Microsoft Office knowledge 
Background in customer service, this can be face to face, online or via phone calls 
Multi-tasking and time management  

EXTRA AWESOME: 

Previous iGaming experience  

WHAT WE OFFER? 

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in. 

GOOD TO KNOW: 

Start date: Every second week, training is provided 
Salary: The salary consists of a base salary and a bonus scheme 
Work hours: As a customer service agent you work shifts 
Location: Malta, St Julians 
We are fast tracking applications and interview processes due to the current situation to ensure new candidates can have immediate security