SWEDISH SPEAKING CUSTOMER SERVICE AGENT IN MALTA

Are you a problem solver, excellent communicator and a people person?
If so we are looking for you to join our award winning customer service team based in our stunning offices in Malta!
You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within the company is limitless!
We want you to excel in the following:
Help both Swedish and English speaking customers via e-mail, chat and telephone
Work together with your team to reach the best customer satisfaction (including other KPI's)
Translate promotional texts and/or customer surveys in your local language
Manage customer accounts
Follow company policies and practices regarding player safety, protection, and responsible gaming

WHAT'S IN IT FOR ME?
At the company not only do you get the chance to work across our leading markets but also with a team of excellent Customer Service Agents. There will be ample opportunity to progress your own skills, develop your knowledge of the iGaming industry and be a part of a multicultural, friendly environment. We want our employees to embody the value of the company and enjoy the perks of being a a part of the company!
YOU'RE GOOD AT:
Communication written and verbal in both Swedish and English
Strong Microsoft Office knowledge
Background in customer service, this can be face to face, online or via phone calls
Multi-tasking and time management

EXTRA AWESOME:
Previous iGaming experience
Additional language skills: Norwegian, Finnish, Danish…

WHAT WE OFFER?
Much like riding a rollercoaster, sometimes life at the company can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.
GOOD TO KNOW:
Start date: Every second week, training is provided
Salary: The salary consists of a base salary and a bonus scheme.
Work hours: As a customer service agent you work shifts
Location: Malta, St Julians
Generous relocation package offered

If you have any questions regarding this position you are more than welcome to send your CV in English to vn@jobsqd.com
Öppen för alla
Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.