Swedish Speaking Customer Service Representative

Job description

Job Purpose:
To handle customer communication on behalf of the Company, researching and resolving customer
issues, using available tools and interdepartmental support. Problem solving, administering the
customer's account.

Essential Job Functions / Main Duties & Responsibilities:
-Answer and support customer facing communication in required languages, and translate emails,
website information and any other matter as requested
-Research solutions to customers' issues
-Interact with various departments to resolve customers' issues
-Use available tools and information resources to resolve problems
-Use a comprehensive knowledge of the Company website to investigate and resolve issues
-Escalate unresolved problems in accordance with established policy, procedures and protocols
-Administer client account management, including updating notes in accounts
-Research transactions discrepancies and take appropriate actions
-Monitoring of customers' activity, including assisting in the identification of fraudulent activity or abuse
-Amending / adjusting transactions in customer accounts when necessary or instructed
-Maintain professionalism and adhere to company standards during all interactions
-Assistance with special Customer Service projects
-Other tasks and duties as assigned

Direct Report: Customer Service Team Manager or Customer Service Team Lead
Location: Malta, Ta' Xbiex
Working hours: Shift, first shift starts at 08:00 and last shift ends at 22:00

Requirements
Skills & Qualifications:
-Ability to think critically and draw from experience to make decisions
-Computer literacy
-Care in dealing with sensitive information
-Ability to understand both written and oral instructions in English
-Ability to write, read and speak in the required languages
-Ability to deal with ambiguity and identify customer's needs
-The ability to organize and manage multiple priorities
-Ability to independently research solutions and solve problems
-Strong customer orientation
-Excellent interpersonal and communication skills
-Performance driven and a strong team player
-Fluent and advanced skills both oral and in specialized languages would be an asset
-High school diploma required
-Flexible and has the ability to quickly adjust to frequent process and information changes

Knowledge & Experience:
-Minimum of 3 years in a position with relevant experience would be an asset
-Knowledge of Sportsbook industry would be an asset
-Basic office skills including knowledge of Microsoft Word and Excel

Training provided: Yes

Any assistance with accommodation/relocation: Yes, if needed

Any other benefits: No

Salary: 25.000 - 27.000 Euro gross yearly

How will the interviews be held: The interview process will be held by us EZY Consulting, and then the
final interview will be with the company.

To apply
CVs and a covering email are to be sent by email to eures.recruitment.jobsplus@gov.mt and should
be written in English. Please quote the vacancy name and number in your email