Swedish-speaking customer service representatives to work from Cape Verde!

We are looking forenthusiastic Swedish-speakingcustomer service representativesto join our team in Cape Verde for a 12–24-month assignment. This is a fantastic opportunity to work in a tropical paradise while enjoying a range of benefits and support.
What We Offer:
Attractive Financial Package: Includes a competitive salary exceeding net earnings in Sweden, free housing provided in a European-style condominium apartment
Additional Benefits: Airport pickups, housing maintenance, and comprehensive administrative support from Sweden to Cape Verde, including assistance with tax and visa processes.Your Impact:
Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Your Responsibilities:
Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance
Track all call related information for auditing and reporting purposes
Provide feedback on call issues
Upsell if required

Why Cape Verde?Cape Verde offers a significantly lower cost of living compared to many Nordic cities, allowing for more disposable income and a relaxed lifestyle. With its tropical climate, you can enjoy year-round warm weather, perfect for outdoor activities and beach living. Immerse yourself in Cape Verde's vibrant culture, rich in history, music, dance, and community-oriented lifestyle.
The stunning landscapes, from volcanic terrain to serene beaches, make Cape Verde a paradise for nature lovers and adventure seekers. Praia is known for its safety and stability, with lower crime rates compared to other tropical destinations. Joining the growing expat community in Praia provides a network of support and friendship with others who have made similar moves.
Engage in cultural exchange by teaching your language while learning about local traditions and possibly picking up some Portuguese or Cape Verdean Creole. The laid-back lifestyle of Cape Verde fosters excellent work-life balance, allowing more time for personal pursuits and relaxation. Experience the unique local music scene, traditional Cape Verdean festivals, and aspects of living in Praia that can't be found elsewhere.
Our preferred location is Praia on Santiago Island, chosen for its technological infrastructure and quality of life.
Join Us Today! Take the leap and start your Atlantic adventure with us in Cape Verde. Enjoy a fulfilling work experience with comprehensive support and the chance to live in one of the most beautiful and culturally rich places on earth. Please note that this is an application of interest, we will reach out to youif there will be any future job openings.
What we do:
Teleperformance is a strategic partner to the world’s leading companies, bringing solutions, and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.