Swedish speaking Customer Success

Our client is a Swedish Startup based in Stockholm, Barcelona, Tel Aviv, and Munich. They offer technical support and education, either on-site or remotely. Our clients business model is based on the direct sales of tech-related services through their own application and website, but at the same time they operate with major companies in the telecommunications and retail sectors.

What they offer:

Friendly and flexible working environment

Regular fun team activities

Possibility to interact and work in a multicultural environment

CoWorking Office located in Barcelona

Free fruit, coffees and teas

Some info about the employer:

Our client is a digital platform company offering on-demand and on-site tech support by tapping into a large pool of tech-savvy talents. They connect tech talent, with the near-infinite number of customers who need technical guidance and support. The talents are technicians who deliver high quality consultations, installations and technical support to consumers and businesses, so that everybody can equally benefit from digitalization. By utilizing a unique platform for managing high volumes of services, our client has become the extended arm of large telecommunication companies and consumer electronics retailers to serve customers in their homes or offices.

Job Description
The role is based in their office in Barcelona, but will focus on interacting with and serving the clients in Sweden.

Your main responsibilities will be:

Answer incoming calls and respond to customer’s emails and chat

Provide product and service information to customers

Process orders, forms, and applications

Manage and resolve customer complaints

Follow up customer calls where necessary

Monitor, document, and alert developing trends in customer calls

Identify structural improvement areas and propose resolutions to supervisors

Functions / Tasks / Responsibilities
What they are looking for:

Service-minded: Being service-minded includes being responsive to the customer’s needs and to respond to them in the best possible way. This also means creating and maintaining good customer relationships.

Experience in Customer Service and/or Call Center Operations

Excellent communication skills, both written and verbal

Native Swedish

High level of English written and spoken

Strong problem-solving skills

Detail-oriented

Tech-savvy / Passion for tech

Our client is looking for the right person - and interviews being conducted along the way - so hit apply today!