Swedish-Speaking Customer Success Specialist

Job Opening: Swedish-Speaking Customer Success Specialist

Company Description
Our client is a Swedish Startup based in Stockholm, Barcelona, Tel Aviv, and Munich. We offer technical support and education, either on-site or remotely. Our business model is based on the direct sales of tech-related services through our own application and website, but at the same time we operate with major companies in the telecommunications and retail sectors.
To strengthen its growing team, our client is recruiting a Full Time Swedish-speaking Customer Success Specialist. The role is based in our office in Barcelona, but will focus on interacting with and serving our clients in Sweden.
Our Client Is Looking For A:
· Swedish-Speaking Customer Success Specialist based in Barcelona, Spain
Job Description
Our client is looking for a qualified Customer Success Specialist that, as the first line of communication with potential clients, has a strong understanding of the sales process, starting new relationships, and setting our sales closer sup for success. You should be a quick learner with strong communication skills.
Functions / Tasks / Responsibilities
Your main responsibilities will be:
- Answer incoming calls and respond to customer’s emails and chat
- Provide product and service information to customers
- Process orders, forms, invoices, and applications
- Manage and resolve customer complaints
- Follow up customer calls where necessary
- Monitor, document, and alert developing trends in customer calls
- Identify structural improvement areas and propose resolutions to supervisors
Requirements
· Service-minded: Being service-minded includes being responsive to the customer’s needs and to respond to them in the best possible way. This also means creating and maintaining good customer relations
· Experience in Customer Service and/or Call Center Operations
· Excellent communication skills, both written and verbal
· Fluent Swedish
· High level of English written and spoken
· Strong problem-solving skills
· Detail-oriented
· Tech-savvy / Passion for tech
Other info
What we offer:
- Friendly and flexible working environment
- Regular fun team activities
- Possibility to interact and work in a multicultural environment
- Co-Working Office located in Barcelona
- Free fruit, coffees, and teas
Technical Details
Job Title:
· Swedish-Speaking Customer Success Specialist
Sector:
· IT & Telecommunications
Country:
· Spain
Region:
· Barcelona
Years of Experience in the Position:
· 2
Yearly Salary
· 23000€
Employment Contract Type:
· Permanent
Working Hours:
· Full-time
Department:
· Customer Service
Position Ranking:
· Specialist
Qualifications(s) Required:
· Gymnasieexamen eller allmän utbildning


Öppen för alla
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