Swedish Speaking Customer Support Advisor

Job description:
As a Customer Account Advisor, you will join the European Customer Service team to support the
Company's operation at our offices based in Malta.
You will assist our global customer base via Live Chat, Telephone and Email. You will be assisting our customers with a wide variety of account queries including payments, login, verification, and betting queries.

From your first day with the company, relevant training will be provided on all aspects of the role, including
sports and betting, giving you the tools and knowledge to provide an excellent customer experience.
Development continues throughout the role enabling you to build your career in an innovative team.

We are keen to welcome candidates who are passionate about delivering high quality service whilst working
in a fast paced, rewarding environment with fantastic opportunities for progression.

A competitive salary and benefits package will be provided to the successful applicants.

Candidates must be prepared to work any five days from seven including weekends.

Main Responsibilities:
- Providing support to our customer base via Live Chat, Telephone and Email.
- Reviewing and escalating queries from customers to your superiors when required.
- Liaising with other internal teams to review queries from customers regarding several topics
including payments, technical issues, verification, or betting queries.

Preferred Skills, Qualifications and Experience:
- Fluent verbal and written communication in any of the languages mentioned above.
- Excellent verbal and written communication skills in English.
- A passion for delivering outstanding Customer Service.
- The ability to solve problem and find a resolution.
- Competent literacy and numeracy skills.
- Experience in a customer-facing role.

Training provided:
Yes - up to 12 weeks training

Any assistance with accommodation/relocation:
we offer flights to come to Malta, first few weeks in company accommodation and we pay an
accommodation allowance (3 year benefit including the initial stay in company accommodation) for
candidates travelling from overseas for these roles.

Any other benefits:
- Bonus Schemes
- Recognition for your performance and hard work.
- Employee Assistance Programme
- Supporting the wellbeing of you and your family.
- Eye Care
- In a digital world, we help take care of your vision.
- Health Insurance
- Reassurance for your health and wellbeing.
- Life Events and Long Service
- To celebrate your big occasions, dedication, and hard work.
- Income Protection
- Your income is protected, just in case.
- Life Assurance
- Peace of mind for your family in any eventuality.

How will the interviews be held
Online via skype






Other remarks:
Please quote the vacancy number in your email. Applicants must be Maltese/EU Nationals/other nationals who are entitled to equal treatment as EU Nationals with regards to employment due to EU legislation & treaty rights about the free movement of workers.