Swedish speaking Customer Support Agent

To support us on our mission, we are looking for talented and highly ambitious Customer Support Agents.

In this role, you are responsible for providing quick and competent assistance for our customers. You must be able to communicate effectively to understand the problem and explain its solution. The goal is to create value for clients that will help preserve our reputation and drive our business forward.

Responsibilities:
Partner with our customers to effectively resolve technical issues through different communication channels
Develop best practices for recurring problems, together with your team
Collaborate within and outside of your team to support broader business objectives
Support our sales and business development team
Advise the customer about our product taking into account their business requirements
Customer-centric mindset with a passion for delivering exceptional service

Requirements:
Professional speaking and writing skills in English and Swedish; strong communication skills,
Strong analytical and critical thinking skills,
Preferably previous experience in a customer experience/service environment or a customer
related role (hospitality, tourism, retail, call center etc);
Ability to quickly able to switch between various customer channels like phone and e-mail
communications
Ability to positively interact with your team and other departments,
Available to work 40 hours per week

Benefits:
Competitive salary package and bonuses
Work-life balance with full-time schedules available and 25 annual leave days
Private health insurance
International career in a dynamic and enthusiastic environment
Training and internal career progression plan upon hiring
Several discounts available with our partners


Required language: Swedish