Swedish-speaking Responsible Gaming Analyst (flyttpaket ingår)

LeoVegas is where the lions play…and work! A fun, agile and fast paced environment connecting 1000+ LeoVegas employees with over 60,000 worldwide employees of MGM Resorts International, as our two leading forces come together. We’re culture focused, so if you’re an innovator, initiator and a team player, give us a roar and join the LeoVegas pride - WINNER of the iGaming Idol 2022 - Employer of the year award!
Let’s create the world's greatest iGaming experience!
LeoVegas’ scale-up culture sets a tone of courage and capacity to act. Employees are encouraged to not only say what they think, but also to do the job that is needed - “to make it happen”.
LeoVegas does not believe in hierarchical structures, but instead that every individual employee plays an important role in the company. We trust that you thrive in these environments.
Due to our continued growth, we’re now looking for a Responsible Gaming Analyst to join our high-performing team.


What you can expect from this role:
Independently determine potential addictive behavior and act according to agreed procedures with regards to account blocking, conducting further checks and excluding customers
Reactively and proactively conduct analysis of transactional and customer records to link unidentified transactions and accounts to known gambling addicted and underage accounts on our system
Investigate suspicious accounts (internal & external) with proper analysis and follow-up
Careful monitoring of responsible gaming sheet, containing customers who have been classified as low, medium or high risk profile
Performing checks on customers and requesting the relevant KYC documents in compliance with any regulatory governing bodies and based on determined customer risk level
Suggest improvements to existing policies and procedures
Specialise in the detection & prevention underage and gambling addicted activity
Professional handling of all related customer queries escalated by the support department
Process and record outgoing customer refunds, in a timely and error-free manner according to set procedures
Follow up any previously escalated case, issues or customer queries proactively
Undertake necessary administration work, including dealing with customer correspondence and record-keeping
Other similar ads hoc work as set by the Manager from time to time


Your areas of knowledge and experience:
At LeoVegas we are always looking for people who possess a can-do attitude and are team players, especially in this role, where you would be required to liaise with Customer Services on a daily basis, to resolve customer queries - this is what makes us Team Leo;
For you to perform at your best, you should have advanced knowledge of Microsoft office applications;
If you describe yourself as organized, naturally inquisitive, analytical and interested in developing regulatory and compliance knowledge - this may be the role for you;
Here at LeoVegas we want to see people improve and grow, so you should be willing to learn, learn and learn;
Last but not least, in this role you will need to pay extra attention to details, adapt to change, adjust priorities and perform well under pressure almost on a day-to-day basis - sounds like a piece of cake? Then you're in the right place!
As this role supports our Swedish-speaking markets, we are looking for candidates fluent in both Swedish and English.
Hybrid Working:
At LeoVegas we have introduced a hybrid working environment that enables our employees to come together and collaborate in person, whilst offering ongoing flexibility to work from home. We all work from the office two days per week, and three days at home.
Shifts - rotating basis (5 days on/2 off; 8 am - 5 pm; 1 pm - 10 pm)


Compensation & Benefits:
Competitive salary based on your experience
Well-being allowance to support your active lifestyle.
Work from anywhere in the world for up to 4 weeks per year
Private health insurance to keep our Team Leo healthy and happy.
Personal development plan to help you reach your goals and ambitions.
Employee assistance program to help and guide you in challenging moments.
Roaring discounts all over Malta island for you to explore.
Team activities and events to have some well-deserved break and a bit of fun!
If you are not based in Malta we will also provide you with a relocation package, which includes 3-week accommodation and flight.



**As our company working language is English so we’d like to see your CV in English please**