SWEDISH SPEAKING SERVICE DESK REPRESENTATIVE HUNGARY!

one of the world's leading IT professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. We are all over the world, representing the company within Europe with 16 offices. Our Services: Digital Business, Digital Operations, Digital Systems & Technolog. The company is an outstanding participant of the Hungarian SSC (Shared Service Center) market since 2008 providing multilingual IT services with almost 1000 employees.

Job details

Job location: Budapest, Hungary, Mill Park office building
Role type: permanent
Full time employment, 40 hours/week
Remote work option available!


Job responsibilities

Resolving IT issues of our clients, act as first point of contact for the customer (Level 1 IT support)
Handling end-user calls and web queries via tools, phone and email
Documentation and precise administration, logging of calls on the ticketing tool
Delegation of problems which cannot be resolved on first level to the competent Level 2 teams
Keep the user informed, own and follow-up ongoing cases
Maintaining and improving customer satisfaction level


You are
Advanced or native in Swedish language and you have upper-intermediate English language skills
Experienced in any customer service – experience gained in IT Help Desk/ customer support role is an advantage but NOT a MUST
A university graduate - fresh graduates are welcome!
You have willing-to-learn attitude & customer focus mindset
Excellent communication skills – both written and spoken
Flexible, multitasking, dynamic personality, team player attitude
You have logical thinking, good problem solving skills
Open for working in shifts


What we offer - Our benefits
Competitive salary package + Annual bonus system +Cafeteria package
In-house trainings
Company insurance
Language course reimbursement
Free medical services
All You can Move Sportpass + other discount fitness options
Current home office possibility and potentially hybrid model of working in the future



Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Jan 14 2022
About the firm
The firm (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., the firm is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.