SWEDISH Speaking Technical Support Representative

Would you like to work for a multinational company in an international environment with colleagues and clients from all over the world in Jönköping!
If your answer is yes, you have found the job you are looking for!
We are looking for an enthusiastic SWEDISH Speaking Technical Support Representative to join our Jönköping office, and as a part of a team provide professional back and front office service function for our client’s project - in line with the contractual agreements.
Your responsibilities will be the following:
As a Customer Support Representative you will be the first contact of the customers – handling incoming phone calls and emails
Handle end-user requests of the products
Give accurate information to customers, who turn to you for technical or general help about the product, understand and investigates root causes of customer inquiries
Keep the user informed and follow-up ongoing cases
Involve your customers – realise and understand their needs, provide positive experience for them, maintain and improve customer satisfaction level
Be proactive - identify deeper drivers of customer needs
Don’t be afraid of some administration - record all the cases to the client’s tool, follow up your answered calls and emails

Our desired candidate:
Fluent in the SWEDISH language and has conversational English language knowledge
Loves helping customers, communicates clearly and has excellent problem solving skills
Has a strong customer service focus
If you have some experience in customer service that’s an advantage, but we will provide you with a professional training
Pays close attention to the details
Enjoys learning new things and develops – adopts changes easily and be flexible
Confident user of MS Office package

If you join us we offer you:
Stable and international company background
Multilingual environment
Become a member of a friendly team - a company culture where we respect our diverse and unified teams, where we are proud of our achievements
Participate in a paid, professional training lead by our professional trainers
Feel the good vibe in our company events or team building activities (Chocolate day, office massage, Christmas party, Women’s day, Valentine’s day etc.)
Opportunity for personal development and learning - You can develop and grow within the company as a member of our career program
We ensure you central located modern office and casual dress code

Facts about Job
Start Date: 13 Juni
Location: Jönköping, Sweden
Type of Employment: Full Time Position