Swedish Speaking Travel consultant with GDS experience

Are you motivated to provide the best customer experience and find solutions? Do you also have at least 2 years' travel industry experience? Then we have the perfect role for you in Malaga.

We are looking for experienced travel advisors to represent a multinational company in the travel industry.

As part of our team, you will receive ongoing training and feedback to be able to strengthen your career in the travel industry. We will offer a stable project, an attractive salary package.

The project is open 7 days per week and the team will be working 8 hours per day, 5 days per week. This role will cover NIGHTS only and working hours will be between 2200 and 0800.

This role is of great importance as you will be our customers' first contact when they call us, and you will therefore be responsible for ensuring that we provide a world-class customer experience. Your main tasks will involve answering emails, messages, and phone calls from B2B customers around the world, and assist customers in finding solutions to ensure that their bookings and re booking's go as smoothly as possible.

As a person, we are happy to see that you have a positive attitude that helps you handle tricky customer challenges. You have experience from the travel industry, and you can easily turn a problem into a flexible solution. We request that you have at least 2 years of experience working with a Global Distribution System (GDS), preferably Amadeus. It is an advantage if you have experience of e-ticketing.

You will be sitting in our new office in Benalmádena-Málaga, where we have room for 800 colleagues. As our new colleague, you will experience a professional work environment with a focus on community, development, and diversity.



We can offer you:

Attractive salary package
Paid education
Professional challenges and career opportunities in customer service
A modern and international work environment
WebHEALTH program initiative
Spanish contract with all benefits

Your qualifications:

You speak and write Swedish fluently
You will have good command of written and spoken English as this is our business language.
You have experience in GDS
You have experience in the travel industry
You have knowledge in e-ticketing
You are used to working with MS Office/Teams on a daily basis.
You have a good communication and listening ability
You are solution-oriented
You are positive and motivated as a person


Are you the one we are looking for?

If you recognize yourself in the description above and you want to be part of our travel team, send in your CV (in English) with your experiences and skills today.

Please note you will be required to complete a short test on Amadeus as the first stage of the recruitment process.

START: 13.01.2021

LOCATION: Malaga

EMPLOYMENT TYPE: Full-time, 39 hours per week.

LAST DATE FOR APPLICATIONS: 06.01.2021

How does Webhelp respond to the Covid-19 situation?

Due to the current situation, we are receiving more questions regarding vacancies and practical questions about e.g. job start. We understand why and therefore, you can read how we are responding to the Covid-19 situation. Click here.

Making business more human for the world's most exciting brands

We live in an era of fast connectivity and AI. Today, human experiences have even more power to make businesses come to life in customers' hearts and minds.

Webhelp is committed to making business more human.

It's through this commitment that Webhelp enriches customer experience, and designs business solutions that create value for the world's most exciting companies.

Webhelp is a partner across a range of services including customer experience solutions, social media moderation through to payment services.

Hundreds of brands across the world trust Webhelp because of their people, the culture they work in, and the ideas and technology they put to work.

Webhelp believes that Emotional Intelligence creates a lasting impact, and their skill in marrying a differentiating human touch to the right technology is what makes a real difference for their clients.

By choosing Webhelp they access the passion and experience of 50,000 game-changers from more than 140 locations in 36 countries. Each one determined to bring their own intelligence, empathy and experience to the table every day. Webhelp invests in people and the environment they work in, because they know that when people thrive, it has a powerful impact on them, their customers and on their partners' business.

Webhelp believes that making business more human leads to a better customer experience - and a healthier bottom line.

Webhelp is the European leader in their industry, with a revenue of ?1,4B in 2018, and aims for a global leadership position.

Webhelp is currently owned by its management and GBL, a leading global investment holding, as of November 2019.

More information can be found at www.webhelp.com

Non-discrimination: Webhelp sees diversity as a resource and encourages all regardless of gender, age, religion, ethnic origin to seek employment with us.