Swedish Team Manager Role

We currently have Swedish Team Manager Role available.

Responsible for the daily one-on-one supervision and management of all support professionals on assigned team, typically a minimum of 15 direct reports. Ensures service delivered to our customers meets needs and contractual obligations of our clients through the management of operational activity of the team.
Under the direction of the Service Delivery Manager, the Team Manager implements systems and processes to achieve client-specified metrics while providing development opportunities to our support professionals.

Location: Dublin Ireland
Duties and Responsibilities:

-Lead team members, foster their professional development and growth, and promote teamwork and cooperation.

-Provide day-to-day supervision and management of directly assigned team of support professionals. Ensure that support professionals have a clear understanding of performance expectations, that they are properly trained and that they have the tools they need to perform at high levels of productivity.

-Conduct call-coaching training sessions each week Provide feedback to support professionals on other daily performance and behavioural activities in a timely manner. Communicate expectations to new employees and provide timely business updates and changes.

Requirements:.
-Minimum 3 years customer service experience.
-Minimum of 2 years of leadership experience.
-Equivalent education or experience may be substituted for any of the above.