Swedish Technical Support Advisor. Portugal

Portugal, Explore the Sun, and Sea
If you love sports and outdoor activities, Portugal is your ideal playground. With 300 sunny days a year, you will find yourself surfing in Algarve, canoeing in Azores or scuba diving in Lisbon – yes, the capital. Not a water sports enthusiast? How about hiking above the clouds in stunning Madeira or just playing any ball game you can think of?
Portugal, the place to be
Portugal is a great place to be and to live in. It has a warm climate, great food, low cost of living, low crime rate, political stability, and these are just the beginning. Not to mention the Portuguese are friendly, welcoming people, and treat immigrants with warmth, kindness and openness. Also, Portugal is blessed with lush vegetation and dramatic landscapes that are a haven for nature enthusiasts.
Live in Portugal
Portugal is ranked among to be the best place to live in Europe, and it has everything needed to make it your home. Most cities have it all, ranging from bustling shopping districts, wild nightlife hubs to cozy local quarters, coupled with a unique cuisine, numerous cafés and restaurants, exotic shops, Atlantic beach vibes. Make your life in Portugal filled with fun and adventure.
Work in Portugal. About our client
Our client is a French multinational Contact Centre (BPO Business process outsourcing) where they represent the world’s most exciting brands. By choosing our client as your employer you will be part of a family of over 80,000 game-changers from more than 170 locations in 50 countries. Join our client in Portugal, and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.
You as our Client’s employee
· Work in a diverse environment with people from over 58 nationalities
· Benefit from our client’s modern amenities, many discounts in local businesses, company parties and events and much more!
· Our client promotes inter-company mobility to work at any of our sites around the world
· New and modern offices in Oriente, Lisbon, in Portugal.
Our Client Is Looking For A: Swedish Technical Support Advisor


Job Description
Our client’s brand is a Search Engine leader for the Internet of Things. As a Technical Support Advisor, you will bring your specialist skillset to solve with precision and efficiency emerging issues that customers may face. You will ensure excellent standards while enjoying every day on the job as you will share your passion for technology with both customers and colleagues. Given the dynamic nature of this job, you can develop your IT skills and advance your career at your own pace.
Functions / Tasks / Responsibilities
As a Technical Support Advisor, you deal with the followings:
· Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)
· Ability to adapt the brand’s voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, ecommerce reviews) channels
· Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information
Requirements
· Proficient in Swedish (C2)
· Fluency in English (B2)
· Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
· Demonstrate patience when communicating and solving issues
· Treat all data and personal information with utmost confidentiality
· Proactive, self-motivated and a great team player
Benefits
· Relocation package (free flight ticket)
· Health insurance with a dental plan (after 6 months contract)
· Meal allowance (tickets restaurant)
· Shared accommodation and flight reimbursement
· Opportunities for career progression
· Possibilities for an international career through our client’s International Mobility Program
· Bonuses


Technical Details
Job Title:
· Swedish Technical Support Advisor
Department:
· Customer Service/Support
Country:
· Lisbon. Portugal
Languages Required:
· Swedish: Fluent (C2)
· English: Good (B2)
Annual Gross Salary and benefits:
· 22 000€ (1500€ monthly + 2 months salary bonus (13th & 14th month)
· Monthly bonus: 100€ (12 months)
· Meal allowance: 7.23€ per day
· Flight Ticket Reimbursement after 6 months
· Apartment Room with rent of 280€ for 12 months
Years of Experience in the Position:
· Minimum 1 year (Preferred but not required)
Employment Contract Type:
· Permanent
Working Hours:
· Full-time
Qualifications(s) Required:
· Swedish: Fluent (C2)
· English: Good (B2)
Job Reference
· Portu.Nordic2022

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