Swedish Technical Support Specialists

On behalf on our client Teletech, we are looking for Swedish Technical Support Specialists: Work with the latest gadgets and products for one of the worlds leading computer peripheral companies! ** Relocation Package Available, along with assistance setting up national insurance & bank accounts, accommodation etc ** If you enjoy... Learning about new technologies A dynamic work environment Interacting with people and solving their problems Continuous training for personal and professional growth Gaining experience and pursuing a career ... Then you're a perfect fit! Overview Responsible for delivering excellent customer/technical support for the configuration and use of Logitech products. Under direct supervision, in a contact center environment, the TSR will use computer-based tools as well as their own problem-solving skills to identify, research, isolate, and resolve customer issues. Communication with the customer will be either verbally via telephone or in written form, such as e-mail, letters, faxes, chat and forums. If you enjoy... Learning about new technologies A dynamic work environment with frequent new product releases and updates Interacting with people and solving their problems Continuous training for personal and professional growth Gaining experience and pursuing a career ... Then you're a perfect fit! You're the ideal candidate if you... - Have passion for & commitment to delivering the best support experience. - Are capable of supporting and adapting to a dynamic work environment, with frequent new product releases and updates. - Are capable of handling & communicating effectively with all customer types. - Have technical aptitude with an ability to explain technical concepts to a varied audience. - Fluency in Swedish/English verbal and written communication skills. - Have Strong problem solving skills to diagnose and logically resolve customer problems using tools such as the Logitech knowledge base and publically available common knowledge sources, experience, good judgment, and acquired knowledge of Logitech products - Have strong understanding of computers using Windows based operating systems, drivers, USB communication and software applications. - Are proficient at basic troubleshooting of multiple computer operating systems (ie: Windows, Macintosh, Linux) - Have proven capability in supporting various hardware environments, standard applications (Microsoft Office), and internet navigation (including download capabilities). Rewards: Basic 15,000 GBP + Performance Bonus Continuous paid training on the latest technology Private Health Insurance Discounted private medical care 25 days holiday entitlement + extra entitlements Discounted local gym membership Performance bonuses Potential for rapid advancement in many fields, and throughout 17 countries! Free Parking, close proximity to city centre by bus or train Death in service Benefit (annual salary x 4) Read more via the link below.