Swedish/Finnish speaking Customer Service Representative to DLL

DLL are looking for a Swedish/Finnish speaking Customer Service Representative to strengthen their team within Customer Support in the Nordics. This is an excellent opportunity if you are looking for a new challenge in a well-off organization where teamwork is the key to success!

About DLL

DLL specializes in asset-based financing solutions for manufacturers, dealers, and distributors of equipment in offices, agriculture, food, healthcare,” clean technology,” transportation, and construction. We operate in more than 35 countries and enable businesses to buy and use the equipment they need to operate and make a meaningful contribution to the world. Our offering includes leasing, supplier financing, commercial financing, and lifecycle management. For more information, visit the www.dllgroup.com (http://www.dllgroup.com/).

Job description

As a Customer Service Representative, you will become a part of the Swedish Customer Service Team which main responsibility is to support DLL’s customers in the best way possible. This role includes a variety of tasks on a daily basis. You will be receiving both incoming phone calls and emails from end customers as well as managing administrative work. You will also be responsible for the contract portfolio, by updating customer data into our systems and ensure quick and correct response of our customers’ questions. We also perform formal reviews of the transfer agreements and assist with scanning when back-up is required.

We constantly strive to improve ourselves and deliver the highest possible service to our customers. Innovation and process improvement is something we actively work on and encourage in our daily operations.

Your qualifications

We are looking for a candidate with high level of service and competence to communicate professionally. To succeed in the role as our Customer Service Representative you should have some previous experience of using a phone as your tool and feel comfortable with a high paced work environment. You are a positive team player who contributes to a good atmosphere at work! Additionally, you should be highly driven and take own responsibility to get things done. You like to give a little extra and deliver great customer service. You have the experience of a profession within service from before such as customer service, call center or reception.

Requirements

- Fully fluent both verbally and written in Swedish, Finnish, and English
- Previous experience of a service profession
- Stockholm-based


What we offer

At DLL, we believe that the staff is our greatest asset. As a valuable member at DLL, you will contribute to an informal and professional atmosphere where everyone is encouraged to create a network throughout the whole organization. With combined expertise, we become an efficient and customer-focused and the main partner within financial solutions.

Benefits

Two working days a year to volunteer at a local charity

Participate in healthy and wellness programs

Career programs: Online-learning and developments programs

Collective agreements with attractive pension and insurance packages

Practical

- Start: Immediately
- Working hours: 08:00-17:00 (some flexibility)
- Location: Stockholm
- Screening: All new employees will be screened in accordance to DLL Global Screening Policy


For this recruitment process, DLL is teaming up with The Wofi. All questions will gladly be answered by Amanda at amanda@thewofi.se. Make sure to apply as soon as possible, this is not an opportunity you want to miss, and we are reviewing applications on daily basis. We are looking forward to hearing from you!