System Analyst – Tietoevry Banking

Tietoevry are looking for a System Analyst to join our Customer Operations organization and our Service Desk team, mainly located in Kalix. You will be a part of our team, supporting banks and credit institutes in the Nordic market using our applications, and handle service desk cases within ITIL-based processes in an ITSM tool called ServiceNow. System Analysts work as second line support investigators and have continuous customer dialogues to reach high customer satisfaction. You will also continuously contribute to develop our services and processes to improve efficiency and quality. Take the opportunity to join a team delivering value to clients within the Financial Services and banking sector.
Skills
Analytic skills and basic understanding of software applications as well as basic IT/infra understanding is required. Technical education within software engineering, programming, database knowledge, digital services, mathematic or similar is preferred but not a must. Fluency in English and Swedish is a must and any Finnish skills are merited. In addition, experience from the financial industry, system expert in cLO and/or cLA and basic knowledge in SQL is an advantage but not a must.
Personal strength
As a person you have a lot of drive, you are able to coordinate and drive activities and are a good communicator. A skilled investigator who is independent, thorough and structured. You enjoy contributing and working as part of a team but can also be independent in your daily work. You have a passion for driving customer satisfaction through delivering a high-quality service and building relations as well as having a mature mindset and confidence to make and enforce well-founded decisions in accordance with agreed service levels.
About us
Tietoevry creates purposeful technology that reinvents the world for good. We are a leading technology company with a strong Nordic heritage and global capabilities. Based on our core values of openness, trust and diversity, we work with our customers to develop digital futures where businesses, societies, and humanity thrive.
Our 24,000 experts globally specialize in cloud, data, and software, serving thousands of enterprise and public-sector customers in more than 90 countries.
Read more about us at www.tietoevry.com
We offer
We offer you professional growth, meaningful projects, open culture and great team spirit! We offer you an opportunity to create the future of a growing and fast developing and important sector. We believe that our organizational culture is an important part of enabling you to be successful. Finally, we also believe in curiosity and learning as a lifestyle where you need to unlearn and relearn every day as new possibilities emerge.
Interested?
We look forward to receiving your application. Please attach you CV or LinkedIn-profile and we’ll reach out to you. Interviews will be held on continuous basis, so we encourage you to apply today!
We perform background checks on all final candidates.
TietoEVRY declines calls from recruitment companies.