System Engineer Enable Assist

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

What you’ll do

Do you enjoy supporting organizations to work smarter, faster, and more efficiently? Then this position is for you!

Together with the team you will continuously improve the user experience of our products. You will have a global network with stakeholders all over the Volvo Cars world. The customer centric Enable Assist team works with two products: cloud contact center solution and remote access software. The team is based in Gothenburg, Sweden and we work in a hybrid setting with 3-4 days a week from the office.

Together with our users all over the globe, we define, implement, and maintain the best solution for remote support and access tools. It can be everything from operational/configurational activities to implementation activities, handling integrations to and from other applications, configuring access rights, and training some of the user groups as well as handling incoming support cases.

Part of your mission is to explore to find better and smarter solutions. You will take part in technical guidance & requirement discussions with stakeholders. You will work together with our technical partners to understand their capabilities and complexity. We work in the SAFE agile framework and the ITIL framework.

What you’ll bring

We want you to have 3-5 years of previous experience and a proven history of applications operations/support organizations, troubleshooting, Cloud Solutions, and IP Networks. You have a bachelor’s degree in IT or Computer Science or equivalent work experience. You have experience in using Microsoft Office 365 and Case handling system.

Knowledge of Agile and ITIL way of working, IT Security operations, BeyondTrust Remote Support or equivalent and Service Now is desirable.

We are looking for a colleague who enjoys a versatile environment and who is eager and curious to learn. You have a high desire to achieve results and collaborate easily with others. We believe that you are excited about technology and how it can enable us to collaborate better as people. You can see the benefits of the digital solutions we offer. You are engaged and eager to foster change within Enable Assist using your technical and people related skills together with your colleagues.

You are focused on the value our offerings can bring to Volvo Cars and the people working with our solutions. You are a good communicator, outgoing, have stakeholder management skills and you ask many questions. You enjoy working in a global context. Your language skills in English are advanced, both written and spoken. You have an extensive ability to take initiatives, plan, and deliver. You aim for transparency and to share knowledge.

Want to know more? We hope so

We’re excited to receive and review your application, consisting of CV and cover letter in English, by April 20th 2023.

If you want more information about the role and its responsibilities, or if you simply want to learn more about the team, please reach out to hiring manager Anna Enelund Abramsson at anna.enelund.abramsson@volvocars.com. For questions regarding the recruitment process, please reach out to recruiter Alice Elisson at alice.elisson@volvocars.com.

Please note that due to GDPR, applications via email will not be accepted.