System Integrator

Are you a client focused and analytical problem solver? Do you love technical challenges? Do you consider yourself being organized and responsible?
Enghouse Networks is a product company making commercial of the shelf software for telecom operators, carriers and wholesalers worldwide. We think of ourselves as ambitious, problem solving relationship builders. At Enghouse every individual matter, new initiatives that can improve our products or the processes by which we work are always welcome and encouraged. People who put words into action are the ones we get along with and the ones that likes us the best. So, if you share any such ambitions you may want to look our way.
We are now strengthening our Customer Support team with a driven and motivated Customer Support Engineer. As Customer Support Engineer you have an important and central role within our organization as you will be in direct and daily contact with our clients. The job you do will matter!
What will you be doing?
You will work within a global team of highly skilled engineers dedicated to delivering the highest quality to our customers, and we take particular pride in our very happy customers.
The role of the System Integrator involves responsibility for customer engagement, deployments and support.
To be a good match for the role, we see that you have advanced troubleshooting of our proprietary BSS (business support systems), as well as general troubleshooting of related third-party software and system environment. The systems are developed and run on Linux or Windows server environment, the databases are Oracle, PostgreSQL or MS SQL Server
Your daily responsibilities will include:
Prioritize and perform analysis and problem solving for ongoing support tickets
Proactively reduce support requests
Perform configurations, integrations and testing of deployments
Documentation of installations and configuration changes and knowledge sharing thereo
Container deployment and orchestration – create required configuration used to deploy our solution in existing container schedule/orchestration environment. For example: into Docker Stack, Docker Swarm, Kubernetes (k8s) such as Amazon Elastic Kubernetes Service, Google Kubernetes Engine or others, Amazon Elastic Container Service, Apache Mesos.



Advantage if you also have a background experience in:
Experience working with B2B and enterprise products
Experience working with huge amounts of data and transaction-heavy applications
Experience in log analysis and troubleshooting automated file flows, FTP, SFTP, IIS, Apache, SSRS
Experience working within telecom software and any of our product domains is a plus. Our product domain includes Telecommunication, Mediation, Billing, Settlement, Revenue Assurance, Fraud Management
Experience in Cloud-based deployment