System IT support specialist

Job duties
• install and configure computer hardware operating systems and applications
• monitor and maintain computer systems and networks
• provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues
• follow diagrams and written instructions to repair a fault or set up a system
• Experience working with Microsoft Azure
• set up new users' accounts and profiles and deal with password issues
• respond within agreed time limits to call-outs
• priorities and manage many open cases at one time
• rapidly establish a good working relationship with customers and other professionals, such as software developers
• Delivery and Operations (L1, L2, and L3).