System Support Manager till resebranschen

Are you a strong leader with a technical background? Do you want to work in an air technology company with partners like Booking.com, Google flights, Skyscanner and Kayak? Then you might be our new System Support Manager!
The System Support Department is the important link between the organization and the business-critical systems, their responsibility is to ensure the systems support the business in the day-to-day work. Through strong leadership, technical understanding and operational participation, you will create the right environment for your team to develop, meet their goals and contribute to making our customer services more efficient.
About the team
The team consists of 10 specialists with various backgrounds and experience from different departments within the company. They are located in Uppsala. The team is working on daily incoming support jiras, analyzing/investigating to solve the issue or report and request help from our development teams. Another part of the team focuses on prioritization of development and bug related issues, also to support and to be consulted on daily incoming jiras.
The team work closely with many of the development teams and act as a single point of contact and subject matter expert for new features and enhancements ensuring high quality, automation and user friendly tools. System Support also works closely with Customer Service and other departments that need support in their daily work and questions.
The systems they support and work with are:
GDS’es
Dynamic AX
Internal order handling system and IBE tool
Etrack, Errand Message System
Jira software system
OTRS, Conf message e-mail tool
D365, Microsoft Dynamic ERP System

About the role
As the System Support Manager your main focus will be to
Support, coach and lead the System Support team that works on daily incoming jiras.
Ensure that teams have a defined and efficient way of working.
Follow up on productivity and ensure incoming cases are handled in time.
Responsible for the projects the team is set on and the systems
Identify, develop and ensure potential development areas to streamline the organization.
Monitor outcome and raise red flags in case flows are not working as expected
Collaborate and develop the relationship with external partners for example the GDS’es, Tripstack and TravelOps ERPsystem)

Requirments
Documented leadership experience with focus on building collaborative teams and results
Coaching and inspiring leadership
Experience from a technical role and/or working with various systems
Excellent communication skills in both Swedish and English
Analytical skills and critical thinking and ability to resolve complex problems
Experience of working in the travel industry, including working with a variety of air distribution systems, will be considered an asset

As a person, you thrive in a fast-paced environment where conditions can change from one day to the next. You have the ability to act proactively , take initiatives and demonstrate a can-do attitude focusing on producing high quality results. Yes it is challenging, and yet, through good communication skills, you develop the team as well as your leadership skills.
About us
Etraveli Group is a leading global platform for flights, an air technology company connecting millions of flights and travelers across the globe. The company is the exclusive provider of flights to booking.com in Europe and recently entered into an acquisition agreement with Booking Holdings pending competition clearance.
Every minute we close hundreds of deals for our partners around the globe. We are the preferred partner of some of the world’s most prominent travel companies such as Booking.com, Google Flights, Skyscanner and Kayak.
At the same time, we open endless possibilities for our employees. Our diverse team of more than 1400 passionate professionals is what makes us the best in what we do. The Group headquarters are located in Sweden while different parts of the Group’s operation are led from the countries where
Benefits
We want to enable your personal as well as professional growth! We offer you the chance to work with passionate people and you will always have colleagues to rely on in your work.
You will have a flexible work schedule and work in modern office spaces.
Office in the City – We are located in central Uppsala, a stone's throw from public transport and lunch restaurants.
Healthcare allowance – Each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, massage etc.
Pension and private health insurance – Through partners we offer a comprehensive pension and a private health insurance.
Hybrid work model

In addition to this we serve you breakfast every morning.
Welcome to Etraveli Group!