System Support Specialist

Are you good at questioning commonly held beliefs and existing structures? Are you a person that wants to help Customer Services and Sales to be even better than yesterday? Then apply to be our next System Support Specialist.
About us
Etraveli Group is a global platform for flights, an air technology company with a presence across all continents. We want our customers to experience the world while we take care of the technology that enables traveling. We are the preferred partner of some of the world’s most prominent technology companies such as Booking.com & Google Flights. In this context, to deliver the company's overall mission to make it easier for everyone to experience the world, Booking Holdings recently entered into an agreement to acquire our company. Exciting times are coming ahead, so join our diverse team of 1000+ talented professionals and explore unlimited work opportunities!
About the job
Team located in Uppsala, Athens and Helsinki, 12 specialists with various backgrounds and special skills. Experience from different departments within the company. We have split ownership of different areas within the team. One team working on daily incoming support jiras, small and big issues, analyzing/investigating to solve the issue or report and request help from our development teams. Another team focusing on prioritization of development and bug related issues, also to support and lead the team on a daily basis. Within the team we encourage personal development and learning from each other to grow as a team. We work closely with many of the development teams and act as a single point of contact and subject matter expert for new features and enhancements ensuring high quality, automation and user friendly tools.
About you
We’re looking for a sharp logical and analytical mind in love with solving problems. Someone driven by finding the most effective way to a new solution.
We want you to have:
• GDS knowledge
• Experience working in Antares/D365
• Experience working with air fare and air rules
• Good understanding of our business and a sales driven mindset
• Analytical skills and ability to understand how changes affect earnings and make decisions based on it
• Quantitative, analytical mindset & business acumen
We want you to have a problem solving attitude and independently take action and make decisions to fix problems in our different systems. You will participate in development projects to ensure high automation, optimization and efficient work process for our agents. You will also work with the daily tasks in the System Support team, like administration of our booking systems and settings of rules for our automated booking process in the systems.
For this position you must be able to question decisions from the organization. We also want you to see potential improvements and can push for changes.
If you have experience from Back office working with ticketing it’s a big plus.
Benefits
With us you become part of a tight-knit team located in the Uppsala office, all of us with different skills and personalities and we believe that it is precisely this that makes us a great team. The ambition however is shared – we strive for the same goals, are passionate about what we do and work hard at a high pace.
Office in the City a stone's throw from public transport and lunch restaurants.
Healthcare allowance – Each employee receives a maximum allowable amount each year according to the Swedish Tax Agency to spend on health-promoting activities such as a gym card, massage etc.
Hybrid workmodel
Pension and health insurance – Through partners we offer a comprehensive pension and health insurance so that you can get help quickly in case of an accident.

In addition to this we serve you breakfast every morning.


Welcome to Etraveli Group!