Team - Lead Consumer support

What will you be doing?
As Consumer Operations Lead, you will lead a team and be responsible for performance management and follow-ups, recruitment and improvement projects. You will engage the employees in everyday work making sure that everything is working as smooth and efficient as possible.
You will have a lot of contact with stakeholders internally and externally.
Main duties include:
● Responsible for following up and delivering on the team's KPI’s while delivering high quality services.
● Daily alignment with the Senior agents in coaching of the team in order to reach operational targets.
● Work with your team to identify requirements, resolve cases and help drive decisions.
● Interface with stakeholders across the organization.
● Suggest and implement improvements.
Who are you?
● You have a proven track record of successfully leading a team with strong results.
● You have a strong capability in knowledge gathering and sharing.
● You have strong business understanding and enjoy handling multiple tasks.
● You have great communication and networking skills, making sure that your stakeholders always know what to expect and when.
● You have excellent communication skills in English.