Team Lead Customer Service / Supply Chain, B&R Automation

Take your next career step at B&R – a member of the ABB Group – with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.
At B&R – a member of the ABB Group, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations.
Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
Join the automation team at B&R- a member of the ABB Group.
We are now looking for a Team Lead to our Customer Service / Supply Chain team in Malmö. As a Team Lead, your main responsibilities are to coach, lead and develop the team, and continuously improve processes and working methods. You work in close collaboration with the Team and Operations Manager. In this role you work both strategical and operative and cooperate with sales to serve and develop our customer relations. The team consist of 4 people, who are headed towards a digital journey. If you are a person with a great drive, striving for continuous improvements, and with leadership skills, this is the right position for you!
Your responsibilities
Coach, lead and develop the Customer Service / Supply Chain team together with the Operations Manager
Implement process automation and process improvements, LEAN
Support the team with order handling, contracts, invoicing, and complex cases
Coordinate and collaborate with other teams at B&R and customers

Your background
Experience in a similar role including customer support
SAP experience or similar business tools, and extensive knowledge in MS Excel
Experience and an interest in digitalization and process automation are mandatory
Positive and service minded attitude with customer focus, and a team player
Seeking continuous improvements in processes and working methods, LEAN concept
Great communication skills, fluency in Swedish and English are mandatory

More about us
At B&R – a member of the ABB Group, you can expect an exciting and challenging job with an individually tailored introductory training. You will work in agile teams where you have the opportunity to actively contribute and drive ideas forward. Our flexible work models (e.g. flextime, hybrid) offer you an optimal work-life balance.
Our unique B&R spirit is characterized by appreciation, communication at eye level and an informal work culture. We offer you customized training and development programs as well as exciting development opportunities within the company. Numerous other B&R benefits (Parental Leave Program, Employee Assistance Program and many more) round off our offer.
We look forward to receiving your application (documents submitted in English are appreciated). Please note that interviews will be held on an ongoing basis. Last day to apply is October 23rd, 2023. If you want to discover more about ABB, take another look at our website www.abb.com.
Recruiting Manager Per Lundström, +46 21 32 50 00 will answer your questions about the position. Union representatives - Swedish Association of Graduate Engineers: Nicolin Ahlqvist, +46 720 77 41 90; Leaders: Lenny Larsson, +46 706 32 85 47; Union: Roger L. Gustavsson, +46 730 30 30 36. All other questions can be directed to Talent Partner Ulrika Karnland, +46 72 461 21 62.
ABB Data Privacy Statement: https://new.abb.com/privacy-notice/candidate
ABB's Machine Automation Division, also known to our customers as B&R, is an innovative automation company headquartered in Austria with additional offices around the world. B&R became part of ABB's Robotics & Discrete Automation division in 2017 and, together with the ABB Robotics division, employs more than 11,000 people at over 100 locations in more than 53 countries.
As a leading global provider of automation solutions, B&R develops, produces, and sells industrial electronics, software solutions and mechatronic solutions as well as technologies for machine and factory automation. Since 2020, B&R's automation portfolio has also included Codian brand delta robots. With its innovative solutions, B&R sets new standards and consistently exceeds its customers' expectations.