Team Lead for Direct Merchant Onboarding

Company Description
Handling billions of transactions annually, Nets is among the solid payment processors in Europe. We keep a tight focus on making it even easier and more intuitive for our customers to handle digital payments and related services. This has made us a trusted partner to more than 700,000 merchant outlets, including 140,000 online merchant outlets, more than 260,000 enterprises and over 250 banks across Europe.
Changing the future of payments takes great personalities
At Nets, you’ll develop in a fast-growing tech company in a high-paced, high-impact market. Working to change the future of payments, it’s not just skills and motivation that gets the job done, it’s the full package that makes the difference. Together, we impact the lives of everyone around us by powering an easier tomorrow for every citizen, bank, business and colleague. What powers you at work?
Job Description
As the team lead for direct merchant onboarding for Nordics the person will be responsible to lead all onboarding cases that are not Partner cases and that are from Nordic.
Primary responsibilities:
Will lead a team onboarding specialist that are focused on onboarding direct merchants in Nordic
Will work collaboratively with members of the KYC, other Team Leads within Payments Compliance, as well as cross-functional stakeholders including but not limited to Legal, Product, Engineering, Risk, and Finance.
This role will require the support of onboarding specialist investigations into customer activities across multiple platforms to identify any potential KYC risks, taking appropriate actions on accounts, documenting findings, and escalating any material risks.
The team lead for direct merchant onboarding is expected to manage daily KYC Ops workflow, and support KYC projects, as necessary, to help create innovative and scalable KYC processes and systems. In addition, they will help the Payments Compliance Team ensure compliance with policies, procedures, and internal controls.

Key duties & tasks:
Lead a team of 6-8 onboarding customer specialist in the team
Organise the operational daily job for the team
Perform Know Your Customer (“KYC”) reviews as needed and follow-up with customers to resolve issues or obtain additional documentation
Conduct thorough analysis of customer due diligence submissions in line with applicable laws, regulations, and Company policies
Perform enhanced due diligence on higher risk customers and complete complex investigations within specified timeframes
Provide direct support to the Partner Sales Team, including efficient detection and investigation of customers and transactions deemed potentially suspicious per Bank Secrecy Act/Anti-Money Laundering (“BSA/AML”) regulations
Identify potential gaps and make recommendations to further enhance the AML and Compliance programs

Qualifications
Experience in a compliance department or other internal control function at a financial services company in an operational function
Experience interacting with other process leads, cross-functional teams and leaders of the department
Experience working on an Operations team, with a track record of high-quality performance and productivity

Additional Information
Apply now to power your career
Send your application and if you want, you can attach a short video clip. If you’re curious to learn more about the job, you’re welcome to contact Renata Devcic, Head of Customer Experience on Renata.Devcic@nexigroup.com.
You can meet more of our personalities by visiting our careers page: https://www.nets.eu/careers/employees/Pages/default.aspx
We conduct background checks on relevant candidates through our partner Semac, www.semac.no.