Team Lead, IT Operations

Did you know that banana is our most sold grocery? and we deliver over 25 thousand bananas every month! MatHem pioneered and leads online grocery shopping in Sweden. The Swedish grocery market is worth $30B annually and we are going after a large slice of that pie. In comparison, the global music streaming market is worth $19B annually. We are dedicated to creating an outstanding experience for our customers - from planning purchases with your family until the milk is in your fridge. At MatHem you have a rare opportunity to use Tech to put a positive dent in peoples’ lives. The smile on people’s faces when the groceries are handed over is priceless. We create more time for whatever people love - cooking, family time, exercise and work.

We have high ambitions and are undergoing a transformation into a Tech company. We look for strong people with ambition to make a large impact on our customers and our company. You will have all the opportunities to do so. MatHem is backed by Kinnevik who has a track record of backing companies who successfully transform industries - from media to telco. Our office is and will remain in central Stockholm.

The Role

As our new Team Lead for IT Operations at MatHem you will have a big opportunity to impact how our IT Operations is organized and structured going forward. We are a fast-growing company, with a lot of fun challenges for IT Operations. You will be part of setting our new technical standard and IT Operations procedures. This is a great opportunity to join a dedicated and expanding team and a company that is constantly improving and breaking new ground.

Your daily work includes

• Plan and lead IT Operations work and projects together with Head of IT
• Facilitate team growth in collaboration with Head of IT
• Work towards high level of efficiency and automation within IT Operations
• Hold daily stand-ups with team and follow up on team activities (team is currently 5 people, spread over multiple locations)
• Monitor overall team performance and IT Operations SLA levels
• Follow-up on feedback from rest of the organization
• Manage on-call schedule (and also be part of on-call rotation)
• Manage escalated tickets from 1st-line helpdesk
• Manage change schedule / Change Advisory Board

A part from leading the team on a daily basis, you will also manage other technical work, such as:

• Setting up and configuring new IT services, servers, network equipment, and client management
• Assisting in Warehouse Management System (WMS) configuration and changes together with our outsourced consultants

You will split your time as needed between our headquarters in central Stockholm (Gamla Stan), and our two operations facilities in Bromma and Veddesta. As we also have operations in Malmö and Gothenburg, you will occasionally travel there as well (2-3 times a year).

Profile and Personality

The person we are looking for can tick off many of these qualities:

• Can work in an organized and structured way and organize your own and other people's work
• Responsible and keeps promises
• Social/people person, willing to help
• Ability to say No, in a good way, when needed
• Must be able to handle occasional stressful situations with ease
• Problem solver who knows how to implement the right level of fixes
• Team player but who can also work independently

Experience

We don’t care how long you’ve worked with different technologies, we are more interested in your actual skill level and what you’ve learned along the way. Some skills/experiences are required to be able to cope with the daily work, others are preferred to excel, but not required.

Required

• Experience from working with IT support
• Medium or higher skill level in workstations (Windows and/or Apple)
• Medium or higher skill level in server operations (Windows and/or Linux)
• Medium or higher skill level in networking and infrastructure
• Experience from defining and implementing work processes and structure

Preferred, but not required

• Experience working as a Team Lead, or similar role before
• Working according to ITIL
• Experience working with ticket systems
• Experience working with IT a production/warehouse environment
• Experience with Warehouse Management Systems (bonus points for Astro WMS)
• Cisco network and infrastructure equipment (routers, firewalls, switches, wi-fi)
• Operational IT security (anti-virus, ransomware, intrusion detection, etc)
• Backup operations and strategies
• Google G Suite
• Active Directory, GPO
• Server and client automation/management (bonus points for Ansible)
• Virtualization (bonus points for KVM)

Language skills

• Swedish, written (intermediate or higher), spoken preferred but not required
• English, written and spoken (proficient/fluent or higher)

Other requirements

• Permit to work in Sweden

If you are interested, please don’t hesitate to send in your cover letter for this specific role and your CV. We are interviewing on an ongoing basis and the position might be filled before the “apply by” date. If you have any questions regarding the company, team, or position, please contact Daniel Thor, Head of IT, at daniel.thor@mathem.se.

We are not looking for help from recruitment firms and ask you not to contact us.