Team Lead - Laboratory IT Service Engineer

AstraZeneca are building and transforming our Laboratory IT function to become digital and data-led, to push the boundaries of science. There's never been a better time to join us as we bring our digital strategy to life and to make a positive difference to patient outcomes. This is a huge opportunity to develop, explore and thrive during our next chapter!



You'll be empowered to orchestrate new possibilities, solve challenges and continuously innovate together with our scientists.



About the role

As a Team Lead you will be responsible for a team of 4-6 Engineers at our Gothenburg site and be accountable for ensuring that our new and existing laboratory services are supported, developed and implemented in line with business requirements. This is part of a global support service and presents a chance to collaborate as part of a global management team to influence direction.



You will provide the link between IT and the business. To drive improvements over time you will combine insight into today's scientific workflows with a technical breadth to drive innovation opportunities.



Collaboration across a global team of business stakeholders, developers, partners, remote support teams and vendors is key to successfully delivering support, continuous improvement and value. We will invest in you and the team to ensure you will over time master these areas.



Responsibilities

* Provide task management and set priorities for the team
* Develop the Gothenburg service in line with global processes
* Ensure lab scientists can do their work today - provide operational support
* Seek opportunities for improvements - bridging science & IT
* Treat the labs as an asset - track our IT environment to be able to plan ahead
* Work with our strategic vendors to understand todays and tomorrows lab solutions



Education, Qualifications, Skills and Experience

We're seeking an experienced individual with an interest in technology who can combine their knowledge with the ability to collaborate with experts across other disciplines. Passion for managing and developing people in a diverse team. We want you to be able to work in an agile environment, being innovative and unafraid to challenge the status quo. You are passionate, curious and results focused with a service-minded and communicative approach. AstraZeneca invests in people, you will be given opportunity to develop your potential.

Essential

* IT Service management
* Communication and stakeholder management skills.
* Experience of collaborating and managing with vendors
* Strong written & verbal English
* Technical support experience
* Technical or business degree



Desirable

* Prior experience of leading a team
* Prior experience working in Pharmaceutical or Healthcare industry IT environment
* Experience of working with Laboratory or medical applications and hardware