Team Lead Technical Support and Asset Management Management

At Vattenfall, electrification of the transport sector is one of the most important strategic topics towards the goal of fossil free living within one generation. Charging infrastructure is key in the transition. To meet market demands, a new business unit has been created at Vattenfall, with total responsibility for propositions, sales and operations of charging solutions in the Nordics. The unit is now looking for a team lead to join the team and to further develop and grow the business. The role includes developing and managing our technical support and asset management for B2B and B2C customers, as well as EV Drivers.


As Team Lead for technical support and asset management you will be one of three team leads within Operations Management. Your focus will be to lead the team and further develop the technical support and asset management for the charging network of Vattenfall (InCharge) within the Nordic market. The teams responsibility includes both technical support for our customers, proactive maintenance of the network to secure uptime as well as process and system ownership. Your daily work will be dynamic and consist of coaching and decision making both in strategic issues as well in detailed customer related technical support cases.

The work includes:
Securing effective support according to our customer expectations and in alignment with our BU strategy.
Together with the team constantly improve way of working to further improve the customer experience and reduce cost to serve.
Being responsible for following up and report of governing metrics.
Meet with customers and partners to account our support business and aftermarket opportunities.
Being part of E-Mobility Nordic Operations Management team - where you contribute with your creativity to find ways for top-class operations.
Working close with the local sales and operations team and in cooperation with central development teams and procurement – follow up on agreements with contractors and suppliers.



Skills and qualifications
We are looking for a Team Lead who:
Have a degree in engineering (B.Sc or M.Sc) or equivalent level of education.
Preferably has experience in technical support from same or similar industry.
have a very good customer support sense and a proven ability to proactively drive the development of support and customer value.
are an experienced leader with good communicative and stakeholder management skills.
have a leadership profile with a proven track record of leading/coaching your team and turning challenges into opportunities leading to customer value and business value.
are not afraid to step in, roll up your shirt sleeves and deliver pragmatic solutions if needed.
are highly motivated to create the best value for our customers and possess the ability to think strategically and see the bigger picture.
Are fluent in Swedish and your command in English is strong, both verbally and written.


As a person you are independent, driven and make things happen. You have a strong focus on delivering results. You can represent Vattenfall in external relations and have excellent social and communicative skills. You are also a true team player, a solution and performance-oriented person. Your ability to combine creativity with structure is triggered by results and deadlines. You engage yourself easily, are quality driven and development oriented.

At Vattenfall, we are convinced that striving for diversity & inclusion helps building a more attractive, efficient, customer centric and profitable company. Therefore, we welcome applications from all individuals regardless of age, religious belief, gender identity & expression, sexual identity, disability and ethnic background. Read more on how we work with diversity and inclusion here.

Location Solna, Stockholm, next to the new Mall of Scandinavia.

We welcome your application in Swedish or English, including CV and cover letter no later than 31st of March 2021. As we may conduct selection and interviews on an ongoing basis, we encourage you to apply as soon as possible.

For more information about the position, you are welcome to contact Head of Operations Management, E-mobility Nordic, Jacob Alm, jacob1.alm@vattenfall.com. For more information about the recruitment process, you are welcome to contact Recruiter Peter Blixter, 072-237 32 02.
Trade union representatives in Sweden, to be contacted through Vattenfall´s switchboard +46 8 739 50 00 – Per Svensson (Akademikerna), Kenneth Lindkvist (Unionen), Cecilia Bodin (Ledarna).

Since Vattenfall is part of the Swedish critical infrastructure many of our positions are security classed. If this position is security classed the final candidates can be subject to a security vetting process, according to the Swedish legislation.

Within BA Customers & Solutions the customer comes first. Our employees strive to deliver the best customer experience and provide relevant offers and services to the customers. With over eight million customers, BA Customers & Solutions is responsible for the sales of solutions and energy contracts to private and business customers in Germany, Netherlands, Sweden, Finland, Denmark, Norway, France and UK.
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