Team Leader Back Office

Back office is a support function for Operations and our primary task is handling refunds to customers, but at the same time always strive to find new solutions to reduce handling time and improve our routines.

We are growing rapidly and are looking for a new Team Leader for our refund team that consists of almost twenty employees.

What you will do

As our Team Leader your responsibilities include this, among other things:

- Scheduling short-term planning as well as long-term planning for the team.
- Real time management - steer resources hourly if needed depending on intraday inflow
- Monitor queues closely and do our utmost to maintain our Service Levels Agreement
- Work closely with BO managers and Team leaders across all of Operations Back Office
- Drive improvements to daily routines and other processes
- Give guidance to the team, coaching and provide feedback to make team grow and evolve.


Who you are
To succeed in the role, we believe that you have previous experience from the travel industry. Further, as the tempo is sometimes quite high, we believe that you can work independently and has the ability to prioritize. If have the ability to motivate and inspire others and also would enjoy this you could be the one we are looking for!

Desired skills
- Knowledge of Amadeus, Sabre and / or Galileo.
- Analytical and good with numbers
- You have good command of English and Swedish both verbally and in writing.


It’s a big plus if you have previous experience from a team lead role.

What we offer
At Etraveli Group you get to be part of a creative, challenging and passionate culture. For us, it’s important that you are a strong team player with high flexibility as our environment is changing fast - with us you will face exciting challenges every day!

In addition to working with a fantastic bunch of people, you get great benefits such as high healthcare allowance, insurances and pensions and investment advice.

On top of that, you’ll have flexible working hours and work in a diverse environment with offices in Sweden, Greece and Canada. The position is located in Uppsala, five minutes by foot from the Central Station. The offices are capacious, modern and airy, with plenty of natural light and a roof terrace for warmer months. Breakfast is served every morning on the top floor by the terrace.

Application
Send us your application latest 22nd march.
For questions about the job, you are most welcome to contact raisa.soderberg@etraveligroup.com