Team Leader - Consumer Relations Nordic Hub & Central

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

Volvo Cars is on an exciting journey, redefining the automotive experience by innovating to make people’s lives less complicated. We offer you a once-in-a-lifetime chance to be part of making an impact in a company with unique opportunities to grow and make a true difference.

Who we are
We are transforming into a leading global mobility company, and have committed to create and deliver the most personal solutions in mobility. Care by Volvo, M and Uptime are proof points that we are underway.
To engage directly with consumers, Uptime is the facilitating connection and expert in managing fleet operations and offering a premium, proactive and branded customer support. We provide service to change the way we offer cars, while building and maintaining consumer relationships.
Uptime is a young organization, evolving in an exciting and changing business landscape. This is an opportunity to break grounds and try new ways to reinvent the automotive industry and enable direct consumer business. As the link between Volvo Car Group brands, the consumer and the dealer/workshop, Uptime is the consumer relations service and fleet management provider for the brands within Volvo Car Group.

What you will do
As a Team Leader you will actively work with continuous improvements, understand customers’ needs and do follow up on the service goals.
You will collaborate between different stakeholders, process owners and project leaders and lead communication trainings.
You will support and lead your team towards the settled KPI’s, in order to develop the everyday business.
Your responsibility is also to develop the entire Nordic Hub Cross functionally, to find the best synergies across the borders.
Since your team will be growing you will be responsible for recruitment of new colleagues into your team.
Scheduling the workforce of your each team member and follow up on performances will also be among your key daily tasks.

You and your skills
To fit in this role, you need to have Multi-year Leadership and Customer Center Operations experience.
You have senior experience in leading successful teams and accustomed to work towards big visions and high goals.
You have senior experience of continuous improvements projects in order for us to become a world-class customer center.
Being fluent in English and Swedish (speaking and writing) is a must.

Do you fit the profile?
We are looking for a structured and empathetic person with great interest in customers and service goals.
You have the ability to create the little extra for your employees and your co-managers.
You have a high drive to deliver, so a doer mentality in combination with a “can-do-attitude” will be important. You enjoy interacting with people and understand that collaboration will be key to get things done and have a real impact. You have a sincere believe in the power of creating a “bring out the best” culture and take pride in success achieved by teamwork.
We are looking for a structured and empathetic person with great interest in customers and service goals.

How to learn more and apply
If you have any questions regarding the position you are welcome to contact Pia Johansson at pia.johansson.2@volvocars.com and for questions regarding the recruitment process, please contact Pedram Yousefi at pedram.yousefi@volvocars.com
We want your application at the latest 2020-02-23.
In this process, we work with continuous selection.
Please note that applications via email will not be accepted.

Location
Gothenburg