Team Leader Customer Care

MSX International is a global industry-leading provider of consulting services and Business Process Outsourcing for the automotive industry, with a staff of over 5,000. In the Nordic region, we are proud of our team of around 145 experts who deliver measurable, high-quality results. MSXI is investing heavily in digitisation to further boost our competitive edge as the leading actor in supporting the automotive industry in an era of change. Thanks to our focus on development and quality, we are undergoing rapid growth and boast the majority of car manufacturers among our clients. One such client is the Volvo Car Corporation, from which we have received the Volvo Quality Excellence (VQE) award for our efforts as a supplier.

Want to be involved in breaking new ground? Do you thrive on leading a team and coaching them to achieve success by focusing on customer satisfaction and effectiveness? Do you want to work in a challenging international environment where you will be involved in setting up and building your own team?

We are currently looking for a Team Leader for a brand new team that will support the Nordic market. You will also be working with colleagues on a satellite team for the European market.
 
We promise an exciting and dynamic environment where you will be given a great deal of responsibility and will be working closely with driven and talented colleagues in a growth company.
 
As a Team Leader, you will initially be involved in building up the business. You will be responsible for daily business, for developing and building workflows and processes, and for ensuring that we meet the goals and targets that have been set. The Team’s mission is to provide customers with world-class service. Our customers are new and prospective owners of vehicles from a new, progressive premium make.
 
Duties:
·       Being involved in building up the Team and the business
·       Responsible for daily operations within the Team
·       Coaching and developing the Team to meet goals and targets
·       Monitoring costs and revenue
·       Working closely and being “hands-on” with the Team, while maintaining a bird’s-eye perspective and pushing forward strategic matters
Actively coming up with suggestions for solutions and improvements in order to contribute to increased customer satisfaction
Communicating closely with the internal and external organisation
Planning business and recruiting new colleagues
 
Are you the candidate we’re looking for?
In order to tick all of our boxes, you will be expected to be capable of handling several different types of business situation in a professional manner. The role comes with high demands when it comes to your ability to communicate and to build good relationships. Since the Team and the role are entirely new, you will need to be skilled at setting up teams and processes. It will be a challenging start with tight adjustments to satisfy the needs of the business. We are looking for a Leader with a genuine interest in growing the Team and who is capable of working in a complex environment in a structured and proactive fashion. In order to be successful in your role, we also believe that you will be a driven and positive person who is focused on solutions.
 
Qualifications:
-       Previous experience as Team Leader in support/customer service
-       Excellent organisational skills
-       Proven ability and experience in delivering the highest levels of customer satisfaction
-       Experience in leading business using targets
-       System experience on a customer support team/helpdesk
-       Experience in the automotive industry is desired but is not a must
-       Excellent English skills 
-       Experienced user of MS Office and Windows
 
Hours and location:
The role will be based out of the Gothenburg Old Town. This is a full-time position. We are looking for somebody who can start as soon as possible. 
 
What we offer:
MSX International is offering a meaningful role in an expanding company where you will be given room to grow. You will play an important part in a dynamic, unpretentious and dedicated team where the environment is open and the pace is fast. MSXI has a collective agreement and also offers preventive health care benefits
 
Application:
Does this sound like you? Then apply today! All applications are processed on an on-going basis, so the position may be filled before the application closing date.