Team leader, Customer Technical Lead

Do you have a technical background and experience in supervising a team? Are you a skilled communicator with good customer service skills? Then this is the job for you!

Region NCE > SBU NCE Service > Customer Technical Leads
Vestas Northern and Central Europe is a sales business unit covering Scandinavia, UK, Ireland, Poland, the Baltics, Germany, Benelux as well as Eastern Europe. We are responsible for the Sales function, Project, Installation and Service of wind farms throughout these regions. We aim to be the No. 1 performing business unit within Vestas, and we aim to make Vestas Northern and Central Europe the best place to work.
The Service Department at the Malmö office is responsible for service, service sales and maintenance of the wind turbines within Sweden. The Customer Service Management function is responsible for the relationship with our customers, to ensure the required service level and make sure we deliver according to our goals. The Service is a growing area within Vestas, and you will be involved in an exciting journey.

Responsibilities
As a Team Leader you will have an important role in supervising a team of technically oriented employees, who are responsible for the first-line technical support to customers and supporting Customer Managers in resolving customer issues. As a Leader it is your role to have the overview and ensure the right prioritisation, as well as ensuring that the team has the right level of knowledge and understanding.
Your scope of work will be:
Supporting your team, be the technical support to customers and be the prime interface between customers, Customer Service Management, Technical Support, and other stakeholders
Handling daily management including recruitment of new team members
Taking care of escalated matters
Handling communication within, to and from your team
Handling development of individual members of the team and the team as a whole


Qualifications
Work experience and knowledge in the technical field and/or technical education
Previous leadership experience and experience working in a customer-facing, customer service or technical support position.
Familiarity with wind turbines or alternatively power plants, processes, or systems
Fluency in verbal and written English and Swedish. Skills in other Scandinavian languages is an advantage.
Proven skills in delivering a good customer experience in a cost-efficient way and on budget
A mindset for developing both people and business


Competencies
Since this role is partly operational it is important that you thrive in a fast phase environment where you will be expected to show good examples in internal collaboration, networking, and execution. You are a leader with the ability to motivate, guide and develop people with various experience and competence levels.
Furthermore, we believe you are/have:
Focused and eager for improvement
Systematic and organised
Action-oriented and good at problem-solving
Solid communication skills with the ability to connect with various stakeholders both internally and externally
Skilled in maintaining focus in a time-sensitive setting and can handle peaks and a heavy workload
Able to take initiative and self-motivated


What we offer
A job with meaning where you will get the opportunity to support us solve one of the most important global issues of our time - ensuring a more sustainable future.
We have an eclectic mix of experience and skills, working together to make Vestas' vision a reality. Join Vestas and you will find yourself working in a spirit of worldwide collaboration while enjoying the knowledge that you are making a positive difference.
We offer an exciting job with great opportunities for professional and personal development in an inspiring environment where we place great value on initiative, responsibility and the right balance between creativity and quality in all solutions. Our working environment is informal.

Additional information
Location: You will be based in our office in Malmö, Sweden.
If all the above matches your interest and qualifications, please apply no later than 20.11.2022.
Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date.