Team Leader (English-speaking) - On-site

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.
We are looking for an English-speaking Team Leader (On-site) to join one of our exciting projects.
What we offer you
You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.
What you will learn with us will make you a valuable member of our team or any other team.
Your benefits:
- Full time 39 hours/week contract: Monday to Friday 09:00 to 18:00
- Salary 27 000 euros gross/year + up to 9000 euros gross/year in bonus
- Great office location in Malaga
- Friends hunting (referral) bonus
- Full paid training about the company and the project you will be working on
- Career development program and specialized courses
What you'll experience with us
As a Team Leader in our team, you will:
- Monitor and report team performance 
- Motivate as a team leader controlling turnover and retaining potential and motivated team members 
- Organize regular meetings to give feedback on team performance, inform on new procedures, upcoming changes 
- Organize team building activities (team meetings, breakfasts, lunches, dinners, events, etc.) - -- Offer support in critical problems (escalations, emergencies, agents and customers complaints)
- Collect production and performance metrics from available sources daily and update Project Dashboard and Form A
- Analyze data and report to Supervisor and/or Program Manager. 
We'll be a great match if you:
- Are proficient or bilingual in English
- Have experience in inside sales environment
- Have leadership skills
- Have working knowledge of sales cycle processes and of IT equipment and applications: MS Windows, MS Office, industry and communication skills.
It would be a plus if you have:
- Coaching experience 
- Ability to delegate tasks
- Problem solving and reactivity abilities, proactiveness and persuasion skills
We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.
If this sounds like you, join us!
Who we are
We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.
Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.
In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.


We are an equal-opportunity employer
We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.
RRQ23-009197-1-EMEA


Required language: English