Team Leader (English-speaking) - On site

Experience the power of a game-changing career 
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. 
If you’re looking to grow and be inspired, as a Team Leader (On-site), you will be part of our team of game-changers who are powering the brands of the future in electric cars. 
Career growth and personal development 
This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. 
What you will do in this role 
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet. 
As a Team Leader on our team, you will: 
- Lead, coach, and develop a team of customer support representatives
- Conduct regular performance reviews and develop improvement plans
- Ensure high standards of customer service and support
- Cooperate with PM to fulfill Client’s business account plan
- Monitor team performance against key performance indicators (KPIs)
- Deliver the performance review to team members
- Identify training needs and opportunities for team growth and organize training sessions 
- Prepare reports on team performance, mission-critical incidents, and customer feedback 
Your qualifications 
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. 
Concentrix is a great match if you:  
- Are proficient or bilingual in English 
- More than 3 years of customer service team management experience in automotive industry
- Business knowledge and commercial awareness
- Have strong IT knowledge and high customer care knowledge
- Have strong communication skills and negotiation
- Have leadership and coaching skills
- Can implement and manage change  
Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this one or another role. 
What’s in it for you 
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU. 
In this role, we offer benefits that help support your unique lifestyle: 
- Full-time 39 hours/week permanent contract: Monday to Friday 09:00 to 18:00
- Salary 22 800 euros gross/year + up to 2000 euros gross/year in bonus 
- Central location in Barcelona 
- Bring-a-friend (referral) bonus opportunities 
- Full paid training on the company and the project you'll be working on 
- Career development programs and specialized courses 
Experience the best version of you! 
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. 
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” 
Concentrix is an equal opportunity employer 
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
RRQ24-003630-1-EMEA


Required language: English