Team Leader Kundtjänst

MultiMind Bemanning AB arbetar med personaluthyrning och rekrytering. Bolagets nisch är att förmedla personal med språkkunskaper samt internationell erfarenhet inom områdena logistik, ekonomi, marknadsföring, HR och IT.

****** TEAM LEADER CUSTOMER SERVICE ******
 

 

För kunds räkning söker MultiMind en person till en spännande tjänst som Team Leader för Kundtjänst. Kunden är ett framgångsrikt internationellt företag inom biokemi och har verksamhet över hela världen. Du kommer att jobba på det nordiska huvudkontoret söder om Stockholm, med start i september/oktober.

******   ****** 

******   ******
****** PURPOSE OF THE POSITION ******
 

To be responsible for the daily operation of a 7 person team within the Customer Sales and Services department, working closely with the Customer Sales and Services supervisor and other team leaders in order to organize and monitor work schedules, coach and motivate team members and act as a senior point of contact for customer enquiries.

 

 

****** ESSENTIAL JOB FUNCTIONS ******
 

* Records and authorizes annual leave requests in accordance with the company and departmental leave policy
* Works closely with the CSS supervisors to prioritize workload and schedule resources
* Supports the team, aware of each person’s workload, work quality and planning. Be attuned to their concerns, problems and state of mind.
* Coaches and mentors team members to continually identify and address training requirements
* Monitors calls and behavior of team members using CSS Competency Grids
* Assists CSS supervisor with recruitment process
* Assists CSS supervisor with collation of information for quarterly and annual appraisals
* Acts as a senior point of contact for customer enquiries, following up on feedback received from customer satisfaction surveys as required
* Assists CSS supervisors with operational reporting – such as back order management and delivery reports
* Records overtime and absence in accordance with company and departmental policy

 

 

****** BASIC QUALIFICATIONS ******
 

Essential: 

Good Level of English and Swedish, both written and verbal.

 

Desirable:

Customer Service EXPERIENCE

* Extensive experience of handling difficult customers
* Extensive small-scale process improvement experience (department level)
* Some experience of data analysis within excel
* Some experience of training and motivating colleagues
* Some experience of problem prevention
* Some experience of organizing and chairing meetings

 

KNOWLEDGE AND SKILLS

 

*** Essential: ***
* Thorough Knowledge of SAP
* Professional written & verbal communication skills
* Knowledge of Customer Interface and its functions and capabilities

 

Desirable:

 

* Advanced decision making abilities,
* Excellent organizational and planning skills,
* Ability to react to business critical relationships,
* Ability to handle conflict in an assertive and objective manner,
* Ability to translate corporate objectives into team targets,
* Ability to develop, coach and motivate team members

 

 

Vi intervjuar kandidater löpande så skicka in din ansökan snarast, tjänsten kan bli tillsatt innan sista ansökningsdatum.