Team leader - Red Sightseeing

Red City Buses is a part of the group company Tourism Group International, with its subsidiary companies Tours & Tickets Stockholm and Skärgårdsrederiet Sweden. Together with Skärgårdsrederiet we operate under the brand name Red Sightseeing where we provide Hop-on Hop-off bus & boat services for visitors in Stockholm. Besides the above Tourism Group International is active in Amsterdam, Rotterdam Berlin and Copenhagen, and own and operates a diverse portfolio of attractions.
We are now looking for a highly motivated, service and sales person to lead our team of outdoor sellers.
Our vision is to provide the best sightseeing service in Stockholm with high focus on providing great service, efficiency, and safety for our passengers.
To reach our vision and targets we need a team leader that is adaptable to our business needs, motivates our staff to achieve our sales targets, follows our vision and encourage our team to give that extra to go above our customers expectations.

Key accountabilities
· Schedule staff for our sales spots
· Secure that your staff have full knowledge about our products, work equipment, routines, and internal communication.
· Make sure our PDA devices are fully functional and report faults to IT.
· Support your sales team on port calls - make sure sellers are ready to help and assist cruise passengers with tickets and information when they disembark the cruise ships.
· Manage the end of day reports and monthly cash reports.
· Daily update your team about the operation and follow up with weekly meetings and employee evaluations.
· Work as outdoor seller whenever it is necessary to cover sales spots
Requirements
· Excellent people management skill with ability to monitor performance and productivity
· Excellent customer service skills
· Great communication skills in Swedish and English
· Experience in monitoring sales and work towards sales targets