Team leader Support Center

Do you have a passion for Customer Service and are ready to take the next step in your career? If yes - this is what you?ve been looking for!

The number of consumers who shop with Klarna is constantly increasing and today we have over ten million customers choosing to shop online with us! A large and increasing volume also means more work for our fantastic Service Center and therefore, we are looking for an energetic and confident team leader.

We are an international team with 40 team members representing 7 different countries and you will be 1 of our 3 driven team leaders. The Support Center is a 2nd line, a central part of Klarna and your team will have a direct impact on our customer satisfaction as well as improving our company.

You are a natural leader with a good range of management styles and have proven leadership skills for a team of 10 people or more for at least 1 year. When you get to collaborate positively within a fast paced and constantly changing environment, you thrive. Solving problems using logic and creativity is what you do best. If you are service minded and ambitious and speak (besides English), German, Dutch, Finnish, Danish or Norwegian, you will be perfect for this job. Since we believe in cooperation, we also want you to be social and have great communication skills. If you have experience from working with social media, this is a big plus.

But most importantly you have the knowledge and passion to coach, lead, manage and motivate your team in their daily work helping us achieve our goal - to be the best customer service in the world!

We recommend you to apply as soon as possible, selection and interviews are held continuously.

We offer you an international working environment filled with smart and ambitious colleagues. As an employee at one of Sweden's fastest growing companies, you will play an important role in taking Klarna to the next level. You won't work for Klarna, you'll work with Klarna.

We recommend you to apply as soon as possible, selection and interviews are held continuously. Please apply here: https://klarna.com/jobs?adid=2ef5f3d69019cb6bb1198365450713c2