Team Leader Swedish

David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit Swedish speaking Team Leader for their Lisbon office.

Position: Team Leader

Location: Lisbon, Portugal

Employment type: Full-time

Remuneration: Base salary + bonuses.


DUTIES AND RESPONSIBILITIES:

Supervise, monitor, and develop a team of Customer Advisors
Closely monitor the SLAs and KPIs of the project
Continuous improvement of the project KPIs by identifying performance gaps, analyzing root causes and develop strategies to improve results of the team

Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance
Promote open communication culture
Contribute to the company's fast-paced growth.


REQUIREMENTS:

Native/fluent in Swedish, both oral and written. Fluent in English (at least B2 level)
At least on 1 year of previous experience in Team Management (mandatory)
Computer literate with solid knowledge of Microsoft Office suite
Excellent communication and leadership skills

Ability to deliver training, conduct roleplays and provide feedback in 1-2-1 or group format
Ability to prioritize workload for him/herself and subordinates
Decision-making skills

Resourceful and stress resilient personality that can adapt and remain calm in all situations
Ability to work independently, while being team player at the same time
For non-EU residents, it is mandatory to have a valid work permit.


BENEFITS:

Excellent remuneration package based on experience, skills and performance
Be part of a dynamic and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential
Meal and Transportation allowance
Performance-based bonus
Private Health Insurance with a dental care plan
Relocation package: shared accommodation and flight reimbursement.