Team Leader - Swedish Market

Description
Team Leader
As Team Leader you will be responsible for coaching, supporting and the continuous development of your team.
General tasks
- Keep an overview of the team, insure attendance and absence is managed
- Insure that efficiency of the team complies with given SLAs
- Guiding team members so they reach agreed KPIS and Quality standards
- 1-2-1 with team member on a weekly basis
- Deploy and follow up on development plans with team members
- Hold team meetings
- Lead or assist with team training
- Escalate any potential issues to Head of Account
- Manage Daily Reporting
- Prepare MSRs with Head of Account
- Ensure team are motivated
- Create a positive and engaging work environment
Specific tasks and Responsibilities
Your input is crucial and will contribute to a customer focused and efficient production creating a positive environment. There are high demands to deliver, the ability to understand the different situations and identify activities that need action, both in the short term and in the long term is expected.
It is necessary that you know the overall objective, since you should know which SLA's & KPI's you need to focus on and work with your team to improve. You are to bring a positive approach to develop your employees and give them the very best chance to succeed in reaching their goals.
Hours and Benefits
- Full-time contract: 39 hours/week
- Rotative shift: from Monday to Sunday from 07:00 - 16:00
- Salary for 39 hours: base salary of 26,400 Euros gross/year + bonus up to 2,400 Euros gross/year
- Ongoing training
- Start date: Immediate
- Holidays: 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*
Requirements
- Native level Swedish language skills
- Good command of English language
- Group leadership skills
- Ability to coach
- Excellent verbal communication skills
- Flexible attitude

***The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate against any candidacy because of age, disability, ethnicity, marital status, gender, nationality, ideology, politics, race, religion or sexual orientation***
*The period of holiday entitlement is fixed by mutual agreement between the company and the employee.
RRQ23-000049-3-SWEDEN