Team Leader to Volvo Cars for Polestar Norwegian Consumer Relations Centre

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

Who We Are

Volvo Cars is on an exciting journey, redefining the automotive experience by innovating to make people’s lives less complicated. We offer you a once-in-a-lifetime chance to be part of making an impact in a company with unique opportunities to grow and make a true difference.

To engage directly with consumers, Uptime is the facilitating connection and expert in managing fleet operations and offering a premium, proactive and branded customer support. We provide service to change the way we offer cars, while building and maintaining consumer relationships.

Uptime is a young organization, evolving in an exciting and changing business landscape. This is an opportunity to break grounds and try new ways to reinvent the automotive industry and enable direct consumer business. As the link between Volvo Car Group brands, the consumer and the dealer/workshop, Uptime is the consumer relations service and fleet management provider for the brands within Volvo Car Group.


Polestar
This role supports Polestar that is an electric performance brand, determined to improve the society by catalyzing the change to sustainable mobility. A global team of highly talented individuals who share a passion to change the world. Also challenge conventions and people for the purpose of innovation. Just like each component is critical to the performance of the cars each person working with Polestar is as important to the team and its performance.


What You Will Do

As a Team Leader for the Polestar team you will support and lead your team of multiskilled agents towards the settled KPI’s, in order to develop the everyday business. You will have full personnel responsibility and monitor workflows within your team. You will also work with continuous improvements, understand customers’ needs and do follow up on the service goals.
You will collaborate between different stakeholders, process owners and project leaders and lead communication trainings.
Your responsibility is also to develop the entire Nordic Consumer Relationship Center cross functionally, to find the best synergies across the borders.
Since your team will be growing you will be responsible for recruitment of new colleagues into your team. Scheduling the workforce of your each team member and follow up on performances will also be among your key daily tasks.


You And Your Skills

To fit in this role, we like you to have Customer Center Operations experience.
You have experience in leading successful teams and are accustomed to work towards big visions and high goals.
You have senior experience of continuous improvements projects in order for us to become a world-class Consumer Relation Center.
Being fluent in English, Swedish and Norwegian is a must.


Do you fit the profile?
We are looking for a communicative and empathetic person with great interest in customers and service goals.
You are goal-oriented and have the ability to create the little extra for your employees and your co-managers. You have a high drive to deliver, so a doer mentality in combination with a “can-do-attitude” will be important.
You enjoy interacting with people and understand that collaboration will be key to get things done and have a real impact. You have a sincere believe in the power of creating a “bring out the best” culture and take pride in success achieved by teamwork.


How To Learn More And Apply

We want your application at the latest 2021-03-20.
In this process, we work with continuous selection.
Please note that applications via email will not be accepted.


Location
Gothenburg