Team leader with passion for excellent service

We are looking for you who can and want to develop and bring our newly formed Info Center up to speed and to its fullest potential.

You will be an important part in developing our internal as well as external service and in strengthening the brand of the Stockholm School of Economics (SSE). 

The vision of the Info Center
Our vision is to provide world class service to our students and visitors through a one stop shop – the SSE Info Center. The Info Center is, since October , the “face” of SSE for all our visitors, primarily our students, external visitors and other stakeholders and provide them with world class service and lasting professional impressions. The Info Center is the first point of contact for student related inquiries and general information about the School.

We offer
We offer you a position in a fast-paced environment where you will have a key role in developing our recently formed Info Center. You will have a central role strongly connected to the SSE strategy and vision - to create an experiential academic environment with a student journey focus and world class service. You will be a colleague in the administrative unit called Program Office, consisting of seven smaller teams. Each team has their own Team Leader who together form a network where you will be able to discuss and talk about challenges, possibilities and new initiatives.

 

The role
As the team leader, you will have both strategical and operational work duties. You will to a large extent oversee your own and the team’s processes and be responsible for establishing ways of working, developing them and drive business process improvements. As you will have a key role in developing the Info Center, your work responsibilities will also develop over time. Your work responsibilities include, but are not limited to:

- Monitoring and managing the SSE Info Center budget.
- Lead, inspire and coordinate a small team on a daily basis (no formal work environment responsibility included), including employee appraisals, setting goals and KPI:s, as well as scheduling and staffing.
- Working closely with SSE departments and units to ensure a positive and seamless student and customer experience.
- Hands on information, quality and task management connected to ensuring world class service to our students and visitors. For example, being first point of contact for study administrative related questions and welcoming, providing information to and assisting visitors with inquiries.

Who you are
You are an initiative leader, who inspires confidence and can make tough decisions. You are collaborative, work well with all people, both internally and externally, and can relate to others in a perceptive and adaptable way. With your operational and strategical understanding, you have a holistic perspective and can easily adapt your way of working and leadership style to changed circumstances. You lead, motivate and inspire others and drive processes forward. Furthermore, you are a professional service provider with a strong customer focus who are passionate about giving world class service. You enjoy working in a high-paced environment and are composed, balanced and controlled in stressful situations.

Requirements:
- Academic background, either by having attended, worked in or in another way have experience from an academic program and/or environment.
- Previous work experience from customer service.
- Previous role as Team Leader in a work setting.
- Oral and written fluency in English and Swedish.
- Proficiency in standard computer applications, such as Office 365.
- Experience and a great interest in digital ways of working, as well as interested in how technology can enhance customer service.

Meritorious: 
- Experience from working in a similar environment as the SSE Info Center or a hotel reception.
- Experience from working with a task management system
- Experience from higher education, either study or work related, and preferably an understanding of the student journey.  
- Experience from project management.

Other
This is a permanent, full-time, position based in the heart of the vibrant capital Stockholm. A 6-month probation period applies. Please include your desired salary in your application.

Program Office
Program Office is one of the Professional Services units at SSE and consists of 26 colleagues who are responsible for processes concerning quality assurance, admissions and student matriculation. Program Office is also responsible for student exchange and provides program support to program directors.

About SSE
Through creativity and collaboration, the Stockholm School of Economics provides an environment where ambitious students and accomplished researchers meet to address contemporary challenges within business and economics, particularly those concerning sustainability, diversity and innovation.

Apart from delivering world class education within business and economics, SSE students are trained to be successful decision makers and leaders of the future. Our educational mission has over the years strengthened SSE students, and you can read more about it here.

SSE is committed to a balanced gender distribution and values a variety of backgrounds and experiences among our employees. We therefore welcome all applicants regardless of their gender, ethnicity, gender identity or expression, disability, sexual orientation, age, or religion or other beliefs.