Team Manager

Team Manager

In this role, you will coach your team to reach the qualitative and quantitative targets whilst ensuring full compliance to all business and client's rules and procedures.

Sitel Denmark collaborates with best-known global brands to help deliver outstanding customer experiences. We are part of Sitel Group, which is one of the biggest outsourcing providers of customer experience management.


Your will:
. Provide guidance and perform continuous monitoring to ensure consistent achievement of key performance metrics
. Undertake performance reviews, regular individual and team meetings
. Ensure accurate and timely communication of any client/campaign issues with the Operations Manager.

You will also:
. Take part in the recruitment, selection, induction training and ongoing skill development for team members
. Build an environment which recognizes outstanding achievements and supports the spirit of teamwork, where associates are committed, loyal and take pride in working for the company, leading to associate satisfaction
. Facilitate a culture of open and honest two way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practice

About you
We are looking for a confident and visible leader who can motivate, be resilient, and enthusiastic to achieve success to deliver our client's definitions of excellence. Through performance management, you will train, coach and be an inspirational leader to ensure deliverance of our clients' objectives and targets.

What we are looking for from you
. You speak one of the nordic languages (both written and verbal) and English
. You can show experience of achieving proven results against KPIs
. You possess excellent people development and communication skills
. Analytical mindset and excellent problem solving skills
. Strong organizational aptitude and time management skills
. Approachable and flexible attitude to work
. Demonstrable leadership skills
. Motivated, proactive and enthusiastic


Why you should join Sitel
At Sitel we believe our staff is our most important asset which means that we take pride in finding the best, most talented, and driven employees who will make great colleagues.
Among the benefits of working with us is a great social environment with an atmosphere of joy, pace and ambitions.
Sitel combines knowledge sharing, a 'People-First' culture and embrace the diversity of all the unique individuals who make up Sitel. That is why we say: "Experiences are better when shared".
We take care of you, your progress, and make sure that you have the right conditions to deliver the best results.



Workplace, Contact & Applying
The workplace will either be at Sitel's office in Copenhagen or in Malmö. We have close public transport connections and an inexpensive parking possibility. Our office in Copenhagen is located in an area easily accessible when travelling from Malmö, which makes it easy for the many Swedes that are commuting from Malmö to our office in Copenhagen.
We will be reviewing applications and conducting the interviews until we find the right person, so don't wait to apply if you feel that this ad sums up your character and ambitions.