Team Manager Application Support

Worldline is the European leader in digital payments and number four worldwide, powered by over 20,000 employees in more than 50 countries. Every day, our technology provides the trusted infrastructure for millions of people and businesses around the world - and we´re just getting started. We are on an exciting journey to lead the way towards the next frontier of payments. Our ambitions are extraordinarily high, and we need the best people in the world to bring them to life – people like you. So if you are a highly skilled Team Manager looking to make a real impact on the world, join our journey!


The mission of the Production Center within PS MS & BE Delivery Center is to ensure the availability and reliability according to the SLAs and the regulations of the front office, back office and middleware applications, including the systemic and mission critical platforms and covering all related payment schemes while installing new features, managing and maintaining. We are responsible for supporting those applications at all times and serving our customers.


The objectives of the department are mainly ensuring smooth and well-organized deployments of new changes through installations of releases or individual events by introducing more standardization, automation and scripting. To provide technical and business constant monitoring and support. We also provide and manage adequate support for incidents and problems and assist clients in their testing (Customer Acceptance Testing).


Your day-to-day responsibilities include
Managing a team of 10 to 15 people doing application support activities which include:
Installation and deployment of software (Releases; patches)
Contribute to rapid restore of the service in case of incidents; search for workarounds
Set up application monitoring and operational controls
Contribute to delivery of Writing Standard Operating procedures and Operating Handbooks
Committed to work sometimes outside of normal office hrs (e.g. during releases; incidents; …)
Committed to step into an On Call service (24/7)



Signs of success
Good management skills, people oriented
Strong affinity with large sized production systems
Very customer and quality oriented
Capability to work in an international team, but also able to work fully autonomously when required
Strong sense to work in a cost effective and project oriented way



Skills we can't do without
Basic Linux knowledge
Oracle DB knowledge
Scripting and bash scripting tools
Monitoring tools like Zabbix, Grafana, and others
Ticketing tool like Service Now
Digital Payment Industry (on Cards)
Fluent in English



This position is located in Riga, Latvia.


Grow with us, create tomorrow
At Worldline, we are dedicated to helping our people unlock their full potential - both professionally and personally. With comprehensive training and development programs, expert communities, and global mobility programs, you will always be able to develop and grow at Worldline - wherever you want to go and whatever you want to do. We also offer flexible hours and remote working, to empower you to be your best self at work and at home. 8 in 10 Worldliners consider Worldline a friendly place to work, and 9 in 10 are satisfied with the training & development they receive.
Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or other applicable legally protected characteristics.
Learn more about life at Worldline on careers.worldline.com