Team Manager Customer Service

Are you passionate about people and strive to give your customers a high-quality service? Do you see yourself as a problem solver and want to be responsible for the entire customer process? Are you experienced in leading teams within the banking, finance or E-commerce industry? If you also are interested in coaching your team to deliver the best customer service - this might be the role for you.

What you will do:

- Lead a team of up to 15 customer service agents
- Coaching your team towards your goals
- Contribute to creating efficient processes and keep high customer satisfaction throughout the entire customer cycle.
- Be responsible for recruitment, one-to-ones and salary settings

In this role you will be working towards optimizing the customer experience where your main focus will be both your employees and the customers. You will be working in a great team with a mutual goal to give our customers a WOW experience. You will work together with your team, which means working office hours and a few holidays.

You will be reporting to the Head of Customer Service and be a part of the Customer Service management team.

This is an exciting 12-month project opportunity for you to join Qliro, with the possibility of extension.

We believe you:

- Have leadership or coaching experience
- Are structured, flexible, engaged and have great communication skills
- Have experience in customer service towards E-commerce, banking or finance
- Are familiar with the Microsoft Office-package
- Fluent in English and Swedish, knowledge in other Nordic languages is meritorious

What can we offer you?

Qliro offers a dynamic and fast-paced Fintech environment with teams of driven and flexible individuals. We thrive on challenges, personal growth and you will be able to excel within the company. We have a learning and development focused environment with an emphasis on knowledge sharing and training. We work hard to create a workplace that is diverse and inclusive, where you can have a great work-life balance and love the work you do.

In terms of Compensation - You’ll get an attractive salary, pension and insurance plans, along with 30 days’ annual leave and some great staff discount on purchases within the group.



WOW in everything we do

Our company was founded in 2014 and the team was given one task, bring a new payment solution to the market, in only 6 months.

Today we have grown to a team of over 200 people from over 30 different countries. We are an E-commerce business that expanded to consumer finance supplying costumers in all of the Nordics. We have launched a range of commercially successful products, including a pay-after-delivery product, an e-commerce checkout, D2C saving and loans products, apps, self-service website and merchant-facing interfaces.

Qliro offers a dynamic and fast-paced Fintech environment with teams of driven and flexible individuals. We thrive on challenges, personal growth and we have a learning and development focused environment that emphasis on knowledge sharing and training. We work hard to create a workplace which is diverse and inclusive, where you can have a great work-life balance and love the work you do.

Want to learn more about us as an employer please visit our career page.