Team Manager (English - speaking) - On site - Cloud Solutions

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix and work with energetic people who strive to enjoy every day.
 
We are looking for an English-speaking Team Manager - (On-site) to join one of our exciting projects.
 
What we offer you
 
You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.
What you will learn with us will make you a valuable member of our team or any other team.
 
Your benefits:
-Full-time contract, 39 hours/week: Monday - Friday from 09:00 to 18:00
-Competitive salary and performance bonus
-Friends hunting (referral) bonus
-A modern centrally placed office in Benalmadena, right next to the beach area
-Fully paid training about the company and the project you will be working on
-Career development program and specialized courses
 
What you'll experience with us
 
As a Team Manager in our team, you will:
- Build, motivate and mentor a high-functioning inside sales team to lead and drive sales conversations
- Lead and coach team members through strong call coaching of their customer sales calls
- Lead team to meet and exceed team targets
- Document coaching outcome and agreed next action
- Accurately assess risk and identify exceptional performance plans
- Drive operational excellence of key center metrics including response rates, conversions, pipeline, velocity and accuracy
- Have meaningful career development discussions and ensure all employees have a development plan in place focused on building capability for current and future roles
- Assess team capability & build talent pipelines where needed
- Spend time learning your team’s capabilities & actively build talent pipelines
- Be able to design and set productivity and sales targets/quota in line with market trends
 
We’ll be a great match if you:
- Are bilingual or proficient in English. Dutch is a plus!
- 5+ years of sales or business development experience
- 3+ years of team management experience
- Bachelor's Degree or Associate’s degree required
- Strong interpersonal skills, excellent written and verbal communications skills
- Superior leadership skills with the ability to enable high performers to deliver and motivate under-performers to improve
- Work well in a diverse team and enjoy a dynamic and changing environment
- Achievement and success-driven personality
- 4+ years of experience using a CRM tool (Dynamics, SalesForce or other) is required
 
We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.
If this sounds like you, join us!
Who we are
We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.
Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.
In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.

We are an equal-opportunity employer

We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.

RRQ24-003014-1-EMEA


Required language: English