Team Manager - Partner Service

Are you a tech savvy problem solver who also loves to work in a team and support your colleagues? If so, we might have the perfect role for you! Our Partner Service department is now looking for a Team Manager who will be responsible for a team of 20 employees. The team is responsible for giving our restaurant partners the best possible service and your role will be to provide your teammates with the support they need in their daily work. The role includes coaching the team, being a problem solver regarding the different systems and much more. Does this sound like a job for you? Come join our ride!

WHAT YOU WILL (BUT NOT ONLY) DO

- You will be responsible for a team of 20 partner service agents and make sure the department runs smoothly every day

- Have full personal responsibility for your team, including coaching, 1:1 and other Human Resource matters

- Work on a daily basis in Salesforce, Tableau and Google Suite, and support your team in these systems when needed

- Work strategically with the systems and help improving the processes and routines

- Find solutions to technical related problems



YOU ARE

- Leadership skills - Your leadership skills will be one of the most important skills in this position. For you it’s a no-brainer to lead by good example

- Solutions oriented - You see solutions where others see problems

- Self reliant - You grab new tasks before someone asks you to and you like to work independently and drive your own work forward

- Prioritization ability - You can see what needs to be done and when, and have the ability to prioritize your tasks in the right order

- Driven - You are motivated and always want to perform your very best



REQUIRED QUALIFICATIONS

- You have at least one years experience of full personnel responsibility, preferable within customer service, support, sales or other relevant field

- You have 1-2 years experience from some kind of technical role, for example technical customer support, first line or second line

- You have a big interest in IT and systems, you will work in 14 (!) different systems

- You have experience in Salesforce or similar CRM systems

- You can communicate fluently in swedish and english verbally and in written text

- It will be seen as meritorious if you have a University degree within IT or similar



Start date: February/March 2022

Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the screening or interview phase.

Please check out our instagram foodorapeople.se (https://instagram.com/foodorapeople.se?igshid=12as2gaeoh57g) in the meantime to see what’s going on right now. Who knows, they might be your future colleagues!

WHO WE ARE

We are foodorians, a happy gang of food lovers all eager to create the delivery service of the future! For us, humility, innovation and teamwork make up the cornerstone for our success, combined with a shared entrepreneurial spirit. We are currently breaking new grounds in the industry by completely redefining what a delivery service actually is - therefore, high tempo and flexibility is common and days never look the same (really!).

We are people from all backgrounds, with different experiences and wildly varied ideas and opinions. This is something we value highly, since we fully believe that diversity is what builds our culture and success. We are proud of being an employer for people from all corners of the world and at the same time distinguish ourselves as one of the fastest growing companies within LMD*!

Sure, growth and success is all fun and games, but let’s be clear: it cannot happen at the expense of our sustainability work. Since January 2020 we are a carbon neutral business, not just in Sweden but for our whole European operation. Our goals are ambitious to be leading the way for sustainability within our industry - from supplying 100% electrical transportation to promoting more environmentally friendly food choices, we want to stand for a green future! Are you in?

LMD stands for Last Mile Delivery. That, and many other nerdy abbreviations, is something you’ll come to learn when you start. ;)

BENEFITS

- Wellness allowance

- Employee discount at foodora (wohoo!)

- Occupational pension, incl. premium exemption insurance, accident insurance, life insurance

- Benify

- Awesome AW’s and parties